Customer Service Advisor

2 weeks ago


Kettering, United Kingdom Interaction Recruitment Full time

Role Customer Service Advisor
Location Kettering, Northants
Pay £11.31
Hours 5 days per week, some weekends included on a rota basis
The role - daily:
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Liaise with suppliers and other relevant parties regarding problem orders
Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Provide technical advice and guidance to customers where there is concern over the suitability of orders
Liaise with other departments for issue resolution
Maintain strong working relationships with existing customers and stores developing positive relationships with new stores to ensure long term success
Ad-hoc:
Undertake administration tasks such as order filing as and when required
Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and stores every time
The individual
Customer Service focussed
Excellent organisational & communication skills
Ability to adjust priorities and manage time effectively in a fast paced environment
Ability to integrate effectively into well-established team environments
Experience in a customer facing role



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