Customer Service Coordinator

2 months ago


Kettering, United Kingdom Impact Recruitment Full time

**Customer Service Coordinator**
**Kettering**
**Permanent**
**Office-based, full-time (8.30am to 5pm)**
**£22,000**

**Key duties and responsibilities of the Customer Service Coordinator**:

- Manage all customer queries from the point of order through to project completion.
- Liaising with customers, keeping track of installation dates, and providing consistent updates.
- Help organise work schedules and create installation packs.
- Communicate with installation supervisors, on-site contractors, and installation teams.
- Support with general administrative tasks as needed.

**Key experience and skills required for the Customer Service Coordinator**:

- Previous experience within customer service administration.
- Experience working within manufacturing or construction would be highly advantageous but is not essential.
- Professional telephone manner.
- Great people skills and rapport-building.
- Ability to work independently in a busy, time-sensitive environment.
- Excellent written and verbal communication skills.
- Strong organisation, time management, and attention to detail.
- Good level of IT proficiency (MS Office, including Word and Excel).

**Further information**:

- Competitive salary
- 23 days holiday (excluding Bank Holidays)
- Pension Scheme
- Ongoing training with excellent career development and progression
- Office-based with a 3pm finish each Friday.

**All responses will be managed in accordance with GDPR.**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Employee mentoring programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Kettering: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: NDJ838



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