Receptionist/customer Service Administrator

2 weeks ago


Kettering, United Kingdom ACS Recruitment Solutions Ltd Full time

**Receptionist/Customer Service Administrator**

**Kettering**

**Hours - Monday to Friday full time**

**Salary - £22k**

Our Kettering based client is recruiting a Receptionist/Customer Service Administrator on a permanent basis to provide a professional and pleasant first impression of the company, both over the phone and face to face. Working with all divisions of the companyto provide a level of assistance with administrative duties across the board. Working within the Customer Care team to provide outstanding after sales service to both customers and sales team.

**Responsibilities**:

- Take incoming calls and pass to relevant person/department
- Meet and greet visitors and deliver to meeting rooms
- Ensure visitors sign in and out
- Brief visitors on Health & Safety
- Open and distribute incoming mail
- Frank and prepare outgoing mail
- Manage the Office Admin mailbox
- Assist with event preparation, planning, and execution
- Assist with the preparation and planning of group and management training sessions
- Coordinate and arrange meetings as requested
- Update inhouse CRM software as required
- Arrange travel and accommodation when needed
- Assist with delivering internal company benefits
- Assist in preparations for new starters
- Replenish and maintain levels of stock and supplies
- Assist the operations department with the upkeep of the building
- Update the Company organisation chart in line with changes and upload into NetSuite
- Provide back-up for other administration / support roles when necessary
- Assist in compiling training manuals for specific topics
- Assist Process Manager with creation of processes and procedures in line with the requirements for ISO
- Manage ISO software Entropy
- Ensure all documents are version controlled and are in line with compliance
- Assist Heads of Departments with reporting and documentation upon request
- Ensuring the reception and storeroom area is kept tidy and clear
- Build relationships with customers, suppliers, and account managers
- Managing the cases that are allocated to you
- Undertake any other ad hoc duties as required, which are deemed necessary to assist with the needs of the company

Skills & Experience required
- Excellent Telephone Manner
- Excellent Written and verbal communication skills
- Top interpersonal skills
- Excellent Customer service
- Multitasking and prioritizing
- A natural organiser
- Dependability
- Familiarity with Microsoft Office
- Problem-solving
- Ability to work under pressure
- Attention to detail
- Able to work on own initiative
- Good listening, patience and considerate
- 2 years office experience

Attributes Required
- Smart Appearance
- Is self-motivated and receptive to change
- A positive attitude
- Friendly and polite
- Ability to empathise with others
- Ability to always remain calm
- Pays attention to detail
- Organised
- Possesses excellent communication skills
- Energetic, enthusiastic and motivated approach



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