Front Desk Receptionist

Job description
- **We are currently looking for a dental receptionist to work at our friendly and busy Desborough Dental Practice five days a week, willing to consider a job share**:

- **Monday to Friday 8:15am-5:15pm also flexibility of covering annual leave**:

- **Opportunity to work over our two sites in Desborough and Rothwell.**:

- **This is a very demanding but rewarding role.**:

- **The Team are very friendly and welcoming.**

**ROLE**
- Book appointments
- Take payment
- Answer phone calls
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Ensure patients have completed all their relevant forms and help where needed.
- Help promote patient choice through asking patients to complete and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, and failed to attends

**YOU**
- Build a strong rapport with patients
- be patient, caring and organised
- Build and nurture great working relationships with the team
- Be actively involved in the smooth running of the practice by working well with others
- Share your knowledge and experiences with team members and undertake any suitable training to enhance your job role

**Responsibility**
- Fill the diary and optimise appointment booking
- Take ownership for all aspects of money management
- Comply with health and safety, policies and procedures

**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times and accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls
- Consider each step of the patients journey, making their experience as easy as possible.
- Have empathy and be able to accept feedback and complaints handling.

**Experience**:

- Customer Service
- previous dental reception experience preferable, but training will be given
- Reception experience

**Salary**: £10.42-£11.44 per hour

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person