Customer Support Administrator

3 weeks ago

Kettering, United Kingdom Qualifications Network Full time

**Job title**:
Centre Support Administrator

**Term**:

- 37.5 hours per week primarily based in our Kettering office
- This role may involve travel to various education and training centres for on-site monitoring.
- Flexibility in work hours to accommodate assessment schedules, centre availability and cross training requirements

**Salary and benefits**:
Salary £20475 - £26325 per annum depending on experience and occupational competence range.

**Reporting Structure**:
You will report directly to your Centre Support Manager

**Job overview**:
**Key responsibilities**
- Assist in quality assurance activities, including moderating assessment decisions, reviewing documentation, and providing support to education and training centres.
- Collaborate with the Centre Support Managers and other relevant teams to maintain the quality and consistency of our qualifications.
- Provide administrative support, including data entry, record keeping, and document management for quality assurance processes.
- Participate in standardisation training sessions for centre staff, ensuring alignment with assessment best practices.
- Contribute to the development and maintenance of qualification documentation, guidelines, and procedures.
- Assist in onboarding new education and training centres by providing information and support on qualification requirements.
- Engage in cross-training activities within different departments of the organisation to gain a holistic understanding of our business operations.
- Maintain clear and effective communication with education and training centres, addressing queries and providing assistance.
- Collaborate with colleagues to address any performance gaps identified during quality assurance activities.
- Participate in regular meetings and training sessions to stay informed about industry trends and enhance professional skills.

**Key Duties and Tasks**:

- Support Centre Support Managers in monitoring assessment decisions and identifying any discrepancies.
- Assist in reviewing documentation and materials to ensure compliance with qualification standards.
- Aid in delivering standardisation training to centre staff to promote consistent assessment practices.
- Participate in the development and upkeep of qualification-related documentation and resources.
- Help onboard new centres by providing clear information about qualification requirements and processes.
- Participate in cross-training activities to gain familiarity with various aspects of the business.
- Collaborate with colleagues to address queries and provide necessary support to centres.
- Contribute to maintaining open lines of communication between the organisation and education/training centres.

Assist in tracking and organising quality assurance data for reporting and analysis purposes.

**Requirements**:
**Education and Qualifications**:

- Be willing to work towards one or more qualifications related to our qualification suites
- Be willing to work towards a level 4 qualification in Understanding quality assurance

**Experience**:

- 1 years of experience in an administrative role, preferably within an education, training, or quality assurance environment.
- 1 year of working in an office environment
- Exposure to quality assurance processes and principles is desirable.

**Skills and Competencies**:

- Strong organisational skills and attention to detail for accurate record keeping and documentation.
- Competence in Microsoft office packages
- Proficiency in administrative tasks, including data entry, record management, and communication.
- Effective written and verbal communication skills to interact with both internal teams and external centres.
- Adaptability and a willingness to learn, especially during cross-training activities.
- Basic understanding of quality assurance concepts and processes (desirable).

**Personal Attributes**:

- Proactive attitude and the ability to take initiative in supporting quality assurance efforts.
- Strong team player with a collaborative approach to working across departments.
- Strong customer service orientation and a commitment to supporting education and training centres.
- Openness to learning and acquiring new skills to support career growth within the organisation.
- Confidence to deal with centres via phone and video calls as well as in-person visits.

**Company Overview**:
QNUK is an awarding organisation regulated by Ofqual, CCEA and Qualifications Wales. We work with a range of educational establishments, training providers and employers to design, develop and deliver regulated qualifications.

We primarily offer qualifications in First aid, Safety and Security, however we are approved to offer qualifications in a wide range of sectors.

QNUK is committed to ensuring learners are able to access high quality qualifications and effective and affective learning experiences.

As a company we have strong beliefs in collaboration, integrity and personal responsibility.

**Equal Oppor

  • Customer Support

    17 hours ago

    Kettering, United Kingdom Match Recruitment Full time

    **Customer Retention Coordinator** **Salary: £25,000 per annum. Plus monthly and yearly bonus (OTE of £30,000)** **Monday - Friday: Alternating hours on a weekly basis: 9am - 5.30pm/ 8.30am - 5.00pm** **Kettering. Office based.** **12 month fixed term contract with high potential for permanent employment** Match Recruitment are recruiting on behalf of...

  • Customer Service Administrator

    1 week ago

    Kettering, United Kingdom MATCH RECRUITMENT LTD Full time

    Customer Service Administrator Salary: £21,666 per annum/ £11.90 per hour 35 hours per week: Monday - Thursday, 9am - 5pm (30 min break) and Friday, 9am - 2pm (no break). Surrounding village to Kettering. Office based Holidays: 33 days (including Bank Holidays) Permanent Match Recruitment are recruiting on behalf of their client based near Kettering....

  • Customer Service Administrator

    1 month ago

    Kettering, United Kingdom SF Recruitment Full time

    Are you a strong communicator with good people skills? Do you have strong IT and administration skills? Permanent role Mon - Fri 9am to 5pm with a 1-hour lunch break. Excellent benefits to include 25 days holiday and pension. This role will include talking and customer orders, administration tasks and account management. THE ROLE: - Account management and...

  • Sales Support Administrator

    17 hours ago

    Kettering, United Kingdom Adecco UK Full time

    Our client is looking for full time Sales Support Administrator. You will be based at their head office in Kettering, 5 days a week - Monday - Friday 8:30am - 5:00pm, with one hour for lunch. No weekend working or bank holidays. Duties include: - Handling all returns and customer service queries from start to finish - Daily order tracking and back order...

  • Customer Service Administrator

    1 month ago

    Kettering, United Kingdom Match Recruitment Full time

    **9 months maternity cover - ideal start date 24th April** **Customer Service Administrator - afternoon shift.** **Monday - Friday, 2pm - 10pm. No weekends.** **Salary: £22,213 per annum** **Office based in one of the villages in the Kettering area.** **Holidays are 25 flexible days plus statutory Bank Holidays.** Match Recruitment are recruiting on...

  • Customer Service Administrator

    3 days ago

    Kettering, United Kingdom Designer Contracts Full time

    We have a fantastic opportunity for an Administrator to join our friendly customer service team in Kettering, South Midlands. **Salary - £21,000 per annum plus bonus** **This will increase to £23,000 per annum as of April 2023** **Type - Permanent, Full Time** **Working Pattern - Monday to Friday, 8:30am to 5:00pm** Our continued success is based on...

  • Customer Service Administrator

    18 hours ago

    Kettering, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....

  • Business Support Administrator

    4 weeks ago

    Kettering, United Kingdom Get Staffed Full time

    Business Support AdministratorOur client is not just a workplace, they're a community that values and supports its team members. Join them on a journey where your career takes centre stage. They are looking for talented and competitive administrative assistants that thrive working in a fast paced environment as part of a close knit team in a high growth area...

  • Administrator

    6 days ago

    Kettering, United Kingdom ER Recruitment Full time

    **Administrator** **Kettering** **£21,670** - Are you a personable administrator who is looking for a diverse role? - Do you have experience being both client facing and over the phone? - Are you a champion of great customer service who stives to achieve customer satisfaction? **The Company**: ER Recruitment is working with a reputable, national brand...

  • Technical Support

    18 hours ago

    Kettering, United Kingdom Eselle Recruitment Full time

    **Technical / PPE Certification Assessor **required for a leading research organisation based in Kettering, Northamptonshire. This well-established and respected company provide specialised laboratory testing services to a range of industry sectors within the UK and worldwide. The **PPE Certification Assessor** will be working in a department dedicated to...

  • Customer Service Administrator

    5 days ago

    Kettering, Northamptonshire, United Kingdom Pertemps Full time

    Pertemps are working with our Corby based client who are seeking an Aftercare Customer Service Administrator. You will have a professional attitude towards customers and stakeholders and contribute ideas towards the team. General responsibilities include:Being a self-motivated administrator working within our aftercare team.Deliver the highest level of...

  • Administrator

    1 month ago

    Kettering, United Kingdom Opus People Solutions Full time

    Role - Administration Assistant Location - Kettering Duration - 3/6 momths Pay - £10.81 PH The role will require you to. - To open, sort and distribute post. - To record volumes of correspondence received as required. - To scan and index documentation using the document imaging system. - To despatch notices to customers. - To provide clerical support to...

  • Administrator

    1 month ago

    Kettering, United Kingdom Proactive Technical Recruitment Full time

    **Administrator - offering day shift** - £10.50 per hour - Kettering - NN16 *** **Responsibilities**: - Assist with the scheduling of work for installation teams - Create installation packs for sending to installation teams - Being the first point of contact for customers with issues or concerns during installations - Support the Contracts Supervisors...

  • Administrator

    1 month ago

    Kettering, United Kingdom SF Group Full time

    Administrator Ref code: BWJ99093366 **Office Support** **£ 24000 per year** **Kettering, Northamptonshire, England** **Permanent** **Office Based** Applications Closed **The role: Administration Assistant** **Location: Kettering** **Contract: Permanent Full Time Office Based** **Salary: 24k** SF Recruitment are currently recruiting for an...

  • Sales Administrator

    1 month ago

    Kettering, United Kingdom Pendragon Full time

    **Evans Halshaw** **Citroen Kettering** **Sales Administrator** **A basic salary of £21,911 with pension, critical illness, life assurance, single health care, 23 days holiday (pro rata'd), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Do you have a passion for delivering industry leading...

  • Service Administrator

    4 weeks ago

    Kettering, United Kingdom Executive Network Group Full time

    **Job Title: Service Administrator** **Location: Northamptonshire** **Package: Competitive Basic Salary, 24 Days Holiday Plus Bank Holiday, Company Pension, Life Assurance, Full Training.** **We are looking for a Service Administrator to join a market leading manufacturer based in the Northamptonshire area.** **This is a company who pride themselves on...

  • Estates Administrator

    1 month ago

    Kettering, United Kingdom Kettering General Hospital NHS Foundation Trust Full time

    We are looking for a keen Administrative Assistant to provide full administrative support for the Estates office and good customer service for the Hospital maintenance Helpdesk. Good administrative and data entry skills is essential as invoice and purchase order processing is included within your daily duties.

  • Financial Administrator

    1 week ago

    Kettering, United Kingdom Bennie Plant Ltd Full time

    Finance Administrator **About the role** **Job title**: Finance Administrator **Location**: Cranford Road, Burton Latimer. **Role**: Monday - Friday between the hours of 0800 - 18:00 - 40 hours a week. **Business summary**: We are a family business founded over 80 years ago. Now in its third generation of family management, the Group employs over 150...

  • Sales Office Administrator

    2 days ago

    Kettering, United Kingdom Match Recruitment Full time

    Sales Office Administrator Salary: up to £25,000 per annum (dependent on relevant previous experience) Monday – Friday. 37.5 hour working week. Monday – Thursday, 8:30am – 5pm and Friday, 8:30am – 3:45pm (45 minute lunch break). Holiday entitlement: 32 days (including 8 Bank Holidays) Kettering area. Office based. Permanent Match Recruitment...

  • Administrative Assistant

    18 hours ago

    Kettering, United Kingdom North Northamptonshire Council Full time

    About the role If you want to play an active role in improving people's lives, in a team developing and delivering a professional, customer focused and efficient housing maintenance service to the tenants of North Northamptonshire, we may have just the job for you! We are seeking an experienced Administrative Assistant to join the Housing Property Services...