Customer Service Administrator
1 month ago
**Customer Service Administrator**
**Salary: £21,523 per annum**
**Monday - Friday, 9am - 5pm (on Monday start time is 8:30am). No weekends.**
**One of the surrounding villages near Kettering**. Office based**
**Holidays are 25 flexible days plus statutory Bank Holidays.**
Match Recruitment are recruiting on behalf of their client based in one of the surrounding villages to Kettering. Our client is looking for a customer service professional to join their established team. You’ll be joining a global brand with products inmany of the well-known outlets we know.
**Purpose of role**:
Working within the Customer Service team, working with commercial customers and managing individual accounts. You will be responsible for answering all enquiries, processing orders and updating their CRM with relevant notes in relation to your allocatedkey account(s). Roughly 80% administration and 20% telephone based.
**Summary of role**:
- Data entry - accurate and timely input of customers’ orders
- Query resolution and ad-hoc reporting
- Invoicing orders ready for shipment, and creating associated paperwork
**What you need to have to be successful**:
- Some form of office experience
- Strong communication, organizational and administrative skills
- Must be numerate
- Must have good written English
- Excellent attention to detail
- Computer literate and experienced using MS Office
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