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Customer Service Advisor

4 months ago

Kettering, United Kingdom Summit Recruiters Full time

Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK and Europe. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided.The role: * Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally * Process consumable orders and place orders * Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions * Maintain customer service emails and ensure that responses are provided within a timely manner * Provide technical advice and guidance to customers where there is concern over the suitability of orders * Liaise with other departments for issue resolution * Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term successAd-hoc: * Undertake administration tasks such as order filing as and when required * Be able to work weekends on a rota system * Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every timeThe individual * Customer Service focus * Language skills - High level and excellent command of English * Organisational skills * Communication skills * Ability to adjust priorities and manage time effectively in a fast-paced environment * Ability to integrate effectively into well-established team environments * Good working knowledge of Microsoft Office applications