Customer Service Coordinator

6 months ago


Kettering, United Kingdom The Caraires Consultancy Full time

**Hybrid role - Kettering UK**

**Permanent**

**37.5hrs per week**
5 day working week (may include 1 Saturday per month)
Hours - Mon-Fri between 8am & 8pm / Saturday 8am & 6pm / Bank Hols 8am & 4.30pm

**£21,294pa**

Our chartered surveyor client is looking for Customer Service Coordinators to join their busy team. Inbound and outbound calling, you will be contacting customers, lenders, vendors and tenants to book in survey slots and manage queries.

All equipment will be provided - however you must have a strong internet connection for the days you work from home.

**The key responsibilities**:

- Making and receiving calls to estate agents, vendors, tenants and other parties to arrange appointments for surveys
- Managing customer expectations and dealing with general booking queries
- Computer-based tasks and data entry onto a CRM and booking system
- Building and maintaining good relationships with internal and external stakeholders
- Great customer service and communication skills - ideally experience with customer service over the phone
- Great with IT - quick to pick up new systems as well as Microsoft Teams
- Excellent attention to detail and organisational skills
- Ability to work in a fast paced environment - adhering to targets
- Extremely reliable
- Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies
- This client does not offer sponsorship, so you must be based in the UK and have full right to work

**Benefits**:

- Hybrid working
- 28 days holiday (inc. bank holidays)
- Career pathway and progression opportunities
- Flexible benefits scheme: Gym membership, discounts on high-street stores, healthcare cash plan

**Interested?**

**Job Types**: Full-time, Permanent

**Salary**: £21,294.00 per year

**Benefits**:

- Referral programme
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- You must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies. Are you confident you will pass this?

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Kettering

Reference ID: CK3420



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