Client Solutions Specialist

3 months ago

Twyford, United Kingdom Accesso Full time

Do you love tech, but have a passion for people too ? As a
**Client Solutions Specialist** you'll be the primary contact for all aspects of account services and development for a portfolio of key clients. Our global distribution platform uses an API to seamlessly connect venues and resellers in real time, eliminating fraud risks, breakage, and manual redemption processes.

As a member of our
**distribution team**, you’ll be helping resellers and venues connect in win-win partnerships while also providing a better experience for their patrons. With your keen interpersonal skills and problem-solving abilities, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players, and love helping others. You are passionate about your work and committed to getting the job done, even if it means working extended hours, on the weekend and holidays as needed.

**Location**:United Kingdom; then, you choose what works for you This role can be performed 100% remotely anywhere in the UK, at one of our office locations in the UK, or a hybrid version of in-office and remote.

**Reports To**: Operations Manager, Ingresso Operations

**Travel **✈️
** Requirement**: Less than 10%

**What you'll be working on**:

- Deliver outstanding service to all Operations clients using _accesso API functionality_, our ticketing solution.
- Manage, maintain, and administer the preparation, configuration, loading, and testing of new products and offers for sale across all relevant distribution and retail channels including online purchases, and purchases using mobile platforms.
- Assist with diagnosing and troubleshooting complex technical and client service issues.
- Effectively work with the PSE team to identify issues providing replication data and error logs to allow next level investigation and resolution.
- Provide both standard reports at the point of product set up and ad hoc reporting in line with client requests.
- Fully understand all areas of Ingresso moneyflow set up, ensuring every product is tested and accounting/invoices will be processed correctly.
- Work in conjunction with the finance department to ensure firstly moneyflow errors do not occur and if they do troubleshoot, identify issues and resolve correcting all bookings and invoices.
- Work closely with Operations Manager and Head of Operations & support new client on-boarding process. Provide continued training support as clients leverage additional system functionality.
- Monitoring JIRA and helping to enforce best practices.

**What you bring to the role**:

- Strong verbal and written communication skills with the ability to communicate effectively to a variety of audiences.
- Outstanding general computer skills including the Microsoft suite of products and Outlook are required.
- A focus on both the customers, suppliers, and distributors.
- Theme Park, Leisure Industry or Theatre experience is an advantage.
- Ability to learn quickly, grasp complex concepts, and use an acute attention to detail while problem solving. You possess superb critical thinking and are solutions oriented.
- ️**Bonus points if you have**:

- Bachelor’s degree in business, Technology or a related field is a distinct advantage.**Perks & Benefits**:

- Competitive compensation package including discretionary annual bonus opportunity;
- 8-days of paid bank holidays leave;
- 26-days of paid annual leave for employees (paid leave increases with tenure);
- 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
- Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
- Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;
- Matching pension scheme (up to 8%);
- Unlimited access to Udemy for Business for continued learning and career development;
- A flexible work schedule around our core business hours.

**Life at**
**_accesso:_**

***
- At
**_accesso_**, we believe that fun is a fundamental part of the workday From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection - so share memes and high fives with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

**_accesso_**.

**ABOUT**
**_accesso_***:
Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solution

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