E-commerce Customer Service Assistant

6 months ago


Macclesfield, United Kingdom Chelford Farm Supplies Ltd Full time

We’re looking for an enthusiastic individual with a passion for customer service to join our E-Commerce team

This role is based at Chelford Farm Supplies within our E-Commerce department and will involve:

- Ensuring customer orders are processed, packed and dispatched efficiently to reach customers by expected delivery date
- Liaising with suppliers to resolve customer queries
- Working within a team to ensure all orders are correctly processed
- Be customer-focused
- Be a self-motivator
- Be an excellent team player
- Be enthusiastic
- Be personable
- Be able to take instruction well
- Be computer savvy
- Have experience in a similar customer service-related role
Have experience using customer-management or E-Commerce software
Have excellent attention to detail

This is a full time role of working 4/5 days per week, including Saturdays. You may also be required to work some Bank Holidays.

Monday to Friday 8.30am - 5pm

Saturday 9am - 4pm

**Job Types**: Full-time, Permanent

Pay: From £24,000.00 per year

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person


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