Operational Support Lead

3 months ago

Belfast, United Kingdom Citi Full time

**Overview of Citi**:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Our team is hybrid and based in Belfast. You should be within commutable distance to allow you to come on site when and as required.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

**Team/Function Overview**:
Internal Audit (IA) Operations provide the IA organization with strategic direction, oversight and coordination of operational activities in all locations where IA is permanently based. This role is a key member of the EMEA IA Operations team, working closely with IA Operations team leads, key partners in Citigroup, and the IA product/functional/regional Chief Auditors, to ensure the smooth running of IA’s operations, including: logistics; technology; setting and monitoring adherence to operational policy; coordinating and overseeing aspects of data provision to IA Governance forums; coordinating audit events relating to the audit plan management; onboarding and offboarding new IA staff; recruitment tracking; and designing and implementing IA transformation activities.

**Role / Position Overview**:
This highly visible, hands-on role requires the establishment of strong working relationships across IA COO, senior IA leaders and key partners across Citigroup to enable smooth coordination and execution of IA’s operational activities and ensure that IA achieves its strategic goals. This includes the oversight, production, quality assurance and delivery of IA-wide governance reporting. The role holder is expected to be a strong advocate for data quality and will assist the EMEA Operations lead in driving Citi-wide change initiatives as they relate to Internal Audit, with a focus on continuous improvement through the consideration/adoption of innovative solutions to drive process efficiency, as well as supporting IA- and function-wide projects, and external examinations of IA.

Additional Responsibilities:

- Proactively lead or support region-wide IA initiatives, as applicable, as well as global initiatives that are being led by the EMEA region, including establishment and maintenance of IA’s Cross Border approval framework, and IA’s In-Business Privacy Office.
- Act as first point of contact for Chief Auditors, Heads of Audit, Chief Audit Executives and the wider IA function for queries related to Governance Reporting and Operational MI, as well as in support of external/regulatory exams.
- Continuous improvement of report content/format and processes (including the collection, review, aggregation and dissemination of data), to generate efficiencies and address relevant requirements.
- Collaborates with global and regional peers to strategically enhance the delivery of audit operations through the design and implement of controls and processes.
- Identifies opportunities for and the development of automated solutions to reduce manual involvement in routine processes. Leads their design and build.
- Provision of ad-hoc data analytics/reports for both internal (e.g., Citi/Product/Function Chief Auditors) and external stakeholders (e.g., examiners, regulators). Examples include Committee meetings; IA presentations; regulatory exams; external function reviews, etc.
- Establish strong working relationships with stakeholders and management to enable smooth co-ordination of MI activities, as well as building strong knowledge to drive insightful reporting of the control environment.

**Development Value**:
Great opportunity to work in and support a global audit function across a key number of functional focal areas and projects, influencing and driving solutions and outcomes. Joining a very dynamic and central team with high visibility.

Excellent training opportunities, knowledge building around how to operate a global

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