Area Operations Support

6 months ago

Belfast, United Kingdom JHP Recruitment Full time

**Job Title: Area Operations Support**

**Purpose**:
To accurately roster all Security Officers ensuring sufficient cover for holidays, sickness, absence ensuring service levels agreed are attained at all times. Providing administration support for the area as a whole, supporting operational teams in ensuring compliance with all company, contract and statutory policies and processes.

**Responsibilities**:
To provide operational and administrative support to the Branch Manager by assisting in the development of the branch through maintenance of records contracts, IT systems and general office duties.
- To be the first point of contact for security personnel queries.
- To set up new contracts on the company’s computer system.
- To update assignment instructions, site documentation and maintain customer information as required.
- To assist with recruitment ensuring that staffing levels meet the agreed service levels and that all recruitment is completed in a timely manner in accordance with company policy and procedure.
- Ensure that training courses are arranged to meet service level agreements.
- Ensure all personnel have undertaken the appropriate training and have been issued with an SIA licence or LDN to meet industry requirements.
- To provide administrative support as required, supporting Securitas management with taking minutes in required meetings and correct storage of all documents.
- Ensure that all rostering is accurate in order to ensure mínimal pay queries, no dropped shifts and that accurate invoices may be produced and despatched within required timescales.
- Confirming receipt and processing uniform requests, the submission of orders, tracking dispatch and delivery and achieving closure for audit purposes.
- Assist in the reduction of company DSO’s be actively chasing payment from customers within the area.
- Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the Branch.
- Ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, taking action where needed
- Issuing of purchase order numbers
- Building management responsibilities as and when required
- Ensuring understanding and demonstrable implementation of the values of Integrity; Vigilance and Helpfulness
- To assist with adequate and appropriate training, and ensure that any necessary advice and support is provided to make the team successful.
- Active steps to maintain communication; recognise achievement and develop the Securitas community
- Assist in the recruitment and succession planning to ensure that the Branch has the capability to deliver consistent high levels of service.

To be aware of, and (with the assistance of support functions) ensure all staff and officers in the Branch comply with, all aspects of Securitas policy and relevant legal and regulatory requirements; and can demonstrate appropriate levels of control.

**To actively participate and support the development of the Branch through**:

- Involvement in the development of strategy through involvement with company and area initiatives and projects
- Support to other Branches and support functions by sharing best practice

Any other duties as directed by the Area Director/ Operation team leader.

**Competencies**:

- Managing and Leading others
- Manages Self
- Decision Making
- Communication Skills
- Business Acumen & Commercial Awareness
- Operational Excellence
- Strategic Thinking (Planning & forecasting)
- Customer Management & Sales Development
- Relationship building & Networking
- See Competency Framework for Management behavioural indicators.

**Minimum Required**:

- SIA Frontline Licence
- Right to Work in the UK
- Must have a full clean driving licence
- Good standard IT skills
- Able to evidence strong customer service skills
- Ability to work under own initiative
- Customer service experience
- Good organisational skills
- Ability to prioritise
- Strong written and verbal communication

**Additional**:

- Working knowledge of Microsoft packages
- Call centre experience
- Previous administration and clerical duties

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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