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Housing Services Officers
4 months ago
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.
RSR are currently recruiting on behalf of our client based in Sandwell for Housing Services Officers to deliver a proactive and preventative tenancy and estate management service.
These are full time, temporary role for 3 months initially and offers a rate of pay of £17.06 per hour.
Hybrid working across the Tipton area.
**Main Duties**:
- Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced.
- Resolving and preventing nuisance behaviour, tenancy breaches and environmental crime.
- Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour.
- Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation.
- Champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities, engagement in all of its forms.
- Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments.
**Essential Requirements**:
- Excellent communication skills.
- Strong ability to deal with complex issues.
- Comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.
If you would like to be considered for this position and have the relevant experience, then please send your CV.
**If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us andare successfully placed**
Red Snapper Justice is a member of the Red Snapper Group.
The Red Snapper Recruitment Group is an equal opportunities employer.
