Support Secretary

5 months ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**We require an enthusiastic and highly motivated support secretary to play an important role, dedicated to ensuring excellent standards of care to the department of Ageing and Complex Medicine.**

You will provide comprehensive administration support to the department. You will provide assistance to the Service Leads and Nursing/Clinical Teams and will work collaboratively with other administrative colleagues and support staff.

Your working hours will be Monday to Friday core office hours.

You will possess excellent communication skills, confidence and compassion are essential to the role.

**Main duties of the job**:
You will work within a team of highly skilled and motivated staff where patient focus is our priority.

We strive to ensure our patient, family and carers receive an excellent experience. The role is both exciting and challenging where team working is essential and initiative is paramount.

You will provide and receive routine information both internally and externally on behalf of the team, ensuring that urgent business is dealt with appropriately. This will include accepting and managing referral requests and effectively managing queries and messages from relatives and other stakeholders.

The post holder is required to ensure to present a positive and professional image of themselves and of the service to all agencies at all times.

**Working for our organisation**:
Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place with an outstanding reputation. Salford is the place which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Twice rated Outstanding by the CQC, Salford Royal NHS Foundation Trust is responsible for delivering a range of community and primary care services and specialist services to Greater Manchester and beyond.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- RSA II or equivalent

**Desirable criteria**:

- Possession of ECDL qualification
- Qualification in medical secretarial studies.

**Knowledge**:
**Essential criteria**:

- Microsoft Office and Outlook, audio typing

**Desirable criteria**:

- Knowledge of the Trust’s current Information Technology systems

**Experience**:
**Essential criteria**:

- Minimum of 2 years’ experience in a hospital setting or similar

**Skills**:
**Essential criteria**:

- Good attention to detail
- Excellent telephone manner including good listening skills
- Good written and verbal communication skills
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:

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