Support Secretary
7 months ago
**Job overview**:
**We require an enthusiastic and highly motivated Support Secretary to play an important role, dedicated to ensuring excellent standards of care to the department of General Surgery at Salford Royal Hospital.**
You will provide comprehensive administration support to the department and provide assistance to the Service Leads and Nursing / Clinical Teams and will work collaboratively with other administrative colleagues and support staff.
Your working hours will be Monday to Friday core office hours.
You will possess excellent communication skills, confidence and compassion are essential to the role.
**Main duties of the job**:
You will work within a team of highly skilled and motivated staff where patient focus is our priority.
We strive to ensure our patient, family and carers receive an excellent experience. The role is both exciting and challenging where team working is essential and initiative is paramount.
You will provide and receive routine information both internally and externally on behalf of the team, ensuring that urgent business is dealt with appropriately. This will include accepting and managing referral requests and effectively managing queries and messages from relatives and other stakeholders.
You are required to ensure to present a positive and professional image of themselves and of the service to all agencies at all times.
**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:
- Recognised educational standards i.e GCSE, ‘O’ Level Grade A-C or equivalent in English Language, A level qualification or NVQ Level 3 for example
**Desirable criteria**:
- Possession of ECDL qualification
- Qualification in medical secretarial studies.
**Knowledge, Training & Experience**:
**Essential criteria**:
- Experience in Administrative role
- Excellent word processing and audio typing skills
- Previous experience of working within a team and also alone
- Experience of dealing with any changes to the service in a positive way
- Able to work unsupervised for short/medium periods of time.
- Good attention to detail.
**Desirable criteria**:
- Knowledge of the Trust’s current Information Technology systems
- Proven recent experience of working within the NHS
**Skills & Abilities**:
**Essential criteria**:
- Excellent telephone manner including good listening skills
- Good written and verbal communication skills
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.
We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
**Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.**
**Employer certification / accreditation badges**:
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