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Debt Recovery Specialist
4 months ago
As a Debt Recoveries Specialist, you will be responsible for the management of customers who enter the DCA>Legal>Enforcement process. This follows the early arrears and disconnection process and is applicable for those customers accounts that are in a severe delinquent status.
Our goal to prevent any legal action being taken against a customer unless there is no other alternative. The process is managed in such a way as to give the customer the opportunity to resolve their overdue balance prior to formal proceedings.
**What you’ll be doing**
This role will involve you supporting the DCA with any queries or information required to increase the likelihood of collection.
Following the DCA phase, there could be a need to take formal legal action to recovery monies owed to the business, the Recoveries Agent will support the 3rd party partner in this process and any subsequent defended action. This may entail preparing witness statements or compiling evidence packs to support our 3rd parties.
The legal phase may also include enforcement action which again will require support from the Recoveries Agent to ensure action is only taken in circumstances that require it. Attention to detail is imperative in this phase.
**Your role will also involve**:
- Onboarding customers into the DCA model. Will be responsible for dedicated DCA on the panel.
- You will be resolving any queries/disputes provided by DCA
- You will be responsible for supporting Legal process by completing pre-legal criteria
- You'll be compiling evidence packs or supporting witness statements.
- You will be liaising with Enforcement agent to support recovery
- You'll be supporting invoice approval process for DCA/Legal Partners and ensure all activity complies with all regulatory standards, GDPR and quality policies
**We're looking for people that have**
- Strong communication skills written and verbal
- People that are self-motivated but can also work well within a team
- Understanding of the Legal Debt Recovery Process
- Strong numeracy skills
**Experience**
- 12 months experience working in a debt recovery or collections role, essential.
- Experience of working in the Utilities sector, highly desirable
- Relatable and positive experience of working in a fast-paced transforming organisation
**Qualifications and other requirements**
- Industry Experience: Information Technology, Utilities and/or Service provision; preferred
- IT literate, with knowledge of the effective use of Microsoft
**In return for your hard work, you’ll get**
- 25 days holiday with the option to buy and sell more
- Discounts at 100s of high street and online stores
- Free Life Assurance, Cycle to work and travel loans for people wanting a greener commute
- Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance
**The important extras**
- Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
- Hybrid working - option to work two days from home if you choose
- Access to our award-winning training and development programmes
- Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
Our newly refurbished HQ is based in the heart of Sale Moor Village next to Sale Water Park. We’re only a stone’s throw away from the M60 and just a short 5-minute walk from the Airport Metro Link line and Sale Town Centre. We also have plenty of free on-site car parking as well as a bike locker if you choose to cycle in.
**Salary**: From £23,000.00 per year
**Benefits**:
- Canteen
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Sale
