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Data Management Specialist

2 months ago

Sale, Trafford, United Kingdom Stericycle Full time

Job Title: Data Management Specialist

About Us:

Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. As a business-to-business services company, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size.

Position Purpose:

We are seeking an analytical professional who thrives on deciphering and cleansing data through multiple systems. As a Data Management Specialist, you will oversee and improve various initiatives relating to the data management of our customer portfolio. The ideal candidate will have a strong aptitude for technology, a professional demeanor, and possess excellent troubleshooting and communications skills.

Key Responsibilities:

  • Interrogate, analyze, and amend master data in SAP in conjunction with CRM and Salesforce systems.
  • Develop and implement procedures for effective data management.
  • Cleanse customer data to ensure accuracy, consistency, and completeness.
  • Compile and log all daily billing and dunning communication bounce back data and bounce back reports.
  • Contact third-party suppliers and other departments to validate billing document outputs from systems.
  • Conduct thorough customer information validation checks by contacting customers directly via direct calling.
  • Assist in the development and implementation of data quality assurance protocols and best practices. Provide feedback to relevant departments for any incomplete, duplicate, or mismatched data.
  • Manage the Direct Debit process to ensure DDs are processed correctly and timely in SAP and Salesforce.
  • Capture, analyze, and report weekly on failed services and driver notes.
  • Prepare, review, and upload customer contact and invoice data to our 3rd-party debt recovery partners.
  • Review and fix open confirmations errors and work with Sales and Operations to ensure timely resolution.

Requirements:

  • University/college education or equivalent experience.
  • Previous experience in a B2B customer service role.
  • Previous experience in managing a high volume/variety of inbound requests and queries.
  • Previous CRM and/or systems experience (SAP).
  • Proficient in MS Office products, including Word, Excel, Access, and PowerPoint.
  • Proficient with computer systems and SAP/Database.
  • Strong organizational and people skills.
  • Excellent business communication skills required.
  • Excellent collaboration skills required.
  • Must be accountable and able to work with minimal supervision to fully resolve customer queries.
  • Proficiency in basic math and accounting skills.

Benefits:

  • Contributory Pension Scheme.
  • Life Insurance.
  • Cycle to Work Scheme.
  • Access to SteriCares, our employee support fund.
  • Stericycle University – Our online library of self-development and learning.
  • Annual performance-related pay review.
  • Referral Scheme (Earn by introducing people in your network to the Stericycle family).
  • Flu voucher.
  • Eye Test voucher.
  • And more...