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Debt Recovery Professional

2 months ago

Sale, Trafford, United Kingdom Stericycle Full time

Job Summary:

The Credit Controller will join the Company's Shared Service Centre delivering exceptional customer service to business customers while collecting on overdue invoice payments.

Key Responsibilities:

  • Collect assigned debtors, ensuring maximum cash is collected, bad debts are kept to a minimum, and debtor day targets are met.
  • Communicate professionally and maintain a high level of customer service with assigned clients.
  • Work as part of a team with individual accountability in defined areas, dealing with sales operational financial and organizational responsibilities in a highly customer-focused way.

Key Activities:

  • Credit control of assigned debtors, high-volume collection activity on small and large value invoices to reach personal/team cash targets.
  • Targeted high-volume collection call/email targets.
  • Action and resolve customer invoice queries and disputes, and raise credit memos when appropriate.
  • Reconciliation of customer accounts: journal debits, journal credits, charge backs, debit memos, invoice adjustment notes, etc.
  • Helping with the accurate posting and allocation of all daily incoming BACS, cheques, and credit card payments with remittances onto the customers' accounts.
  • Maintenance and reconciliation of the unallocated cash on assigned debtors.
  • Responsible for generating and transferring accounts to legal status.
  • Answer incoming telephone calls and ensure appropriate action is taken relative to each call.
  • Respond to all customer requests within the agreed timescale.
  • Ensure all customers feel satisfied and are courteously treated.
  • All customer communications to be appropriate in content and accuracy.
  • To perform any other 'ad hoc' duties as required.
  • Process payment collection by card and target customers to sign up to Direct Debit.

Requirements:

  • Good working knowledge of sales ledger and substantial credit control experience (min 2 years).
  • Good communicator with strong attention to detail and accuracy and solid reasoning skills.
  • Good team player, with the capability to work to call and collection targets.
  • Good office system skills including Excel, Word, and Email, and be open-minded to flexible ways of working and able to adapt to new processes and procedures.
  • SAP knowledge would be advantageous.
  • Successful candidates will be required to undergo a basic security/CRB/DBS check.

Benefits:

  • Contributory Pension Scheme.
  • Life Insurance.
  • Cycle to Work Scheme.
  • Access to SteriCares, our employee support fund.
  • Stericycle University – Our online library of self-development & learning.
  • Annual performance-related pay review.
  • Referral Scheme (Earn by introducing people in your network to the Stericycle family).
  • Flu voucher.
  • Eye Test voucher.
  • And more...

Company Overview:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment.

Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size.

Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

We are committed to protecting health and well-being in a safe, responsible, and sustainable way.