Data Management Specialist
2 days ago
Job Summary:
Stericycle is seeking a highly analytical professional to oversee and improve various initiatives relating to data management of our customer portfolio. As the Data Management Associate, you will be responsible for deciphering and cleansing data through multiple systems, ensuring accuracy, consistency, and completeness.
Key Responsibilities:
- Interrogate, analyze, and amend master data in SAP in conjunction with CRM and Salesforce systems.
- Develop and implement procedures for effective data management.
- Cleanse customer data to ensure accuracy, consistency, and completeness.
- Compile and log all daily billing and dunning communication bounce back data and bounce back reports.
- Contact third-party suppliers and other departments to validate billing document outputs from systems.
- Conduct thorough customer information validation checks by contacting customers directly via direct calling.
- Assist in the development and implementation of data quality assurance protocols and best practices. Feedback to relevant departments for any incomplete, duplicate, and mismatched data.
- Manage the Direct Debit process to ensure DDs are processed correctly and timely in SAP and Salesforce.
- Capture, analyze, and report weekly on failed services and driver notes.
- Prepare, review, and upload customer contact and invoice data to our 3rd party debt recovery partners.
- Review and fix open confirmations errors and work with Sales and Operations to ensure timely resolution.
Requirements:
- University/college education or equivalent experience.
- Previous experience in a B2B customer service role.
- Previous experience in managing a high volume/variety of inbound requests and queries.
- Previous CRM and/or systems experience (SAP).
- Proficient in MS Office products including Word, Excel, Access, and PowerPoint.
- Proficient with computer systems and SAP/Database.
- Strong organizational and people skills.
- Excellent business communication skills required.
- Excellent collaboration skills required.
- Must be accountable and be able to work with minimal supervision to fully resolve customer queries.
- Proficiency in basic math and accounting skills.
Benefits:
- Contributory Pension Scheme.
- Life Insurance.
- Cycle to Work Scheme.
- Access to SteriCares, our employee support fund.
- Stericycle University – Our online library of self-development & learning.
- Annual performance-related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family).
- Flu voucher.
- Eye Test voucher.
- And more...
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