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Client Services Specialist in Asset Management
2 months ago
Join a leading global logistics firm as a Client Services Specialist within our dynamic team. We are seeking an enthusiastic, proactive individual with outstanding communication abilities to enhance our customer support operations.
Key Responsibilities- Deliver Exceptional Customer Service: Provide and advocate for a professional, customer-centric experience.
- Utilize CRM Tools: Employ the Customer Relationship Management system to document interactions and monitor the resolution of customer inquiries.
- Adhere to Standards: Follow established customer service protocols, service level agreements, and organizational policies across all service functions.
- Quote Management: Generate and present quotes to clients in accordance with predetermined schedules and accurately input this information into the system.
- Relationship Building: Cultivate and sustain effective working relationships with both internal teams and external clients.
- Account Management: Oversee customer accounts and ensure satisfaction through effective communication and support.
- Software Proficiency: Utilize various management software systems to enhance service delivery.
The ideal candidate will possess:
- Prior experience in customer service roles.
- Background in logistics, transportation, or freight industries.
- Exceptional customer service skills.
In return for your contributions, we provide:
- Competitive salary and benefits package.
- Life assurance and pension plans.
- Access to an exceptional fleet.
- Opportunities for professional development, including CPC training.
- Onsite parking and a cycle-to-work scheme.
- Employee discounts across a variety of leading brands.
For further information about our company and other available positions, please visit our website.
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