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Customer Support Specialist
2 months ago
**Customer Support Specialist (Group Risk)**
**Office or Hybrid**
**£27,000 to £30,000 depending on experience**
**Winnersh or Southampton**
**Do you have experience with administrating group life, group income protection or group critical policies?**
We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete).
**What you’ll do as a Customer Support Specialist in Group Risk**:
The role of Customer Support Specialist in Group Risk is interesting and varied, requiring confident people who, as their first point of contact, use their initiative to provide support to both our clients and providers to keep them updated and provide a market leading customer experience. You will love to provide a service that exceeds expectations, builds trusted relationships, and retains loyalty. You will gather all relevant data for each client / customer’s scheme renewal and assist with preparing information for our Employee Benefits Consultants. Previous Group Risk experience would be an advantage as you will also learn to carry out a whole host of activities to co-ordinate the administration of schemes including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.
In return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.
**As a Customer Support Specialist, you must**:
- Group Risk experience - Essential
- Administration experience - Essential
- Customer Service experience - Essential
**Customer Support Specialist in Group Risk**
- Highly motivated and enthusiastic
- Proactive and thorough
- Strong admin skills and proficient with Microsoft Office
- Be willing to learn and a natural curiosity
- Be positive, collaborative and resilient. No two days are the same.
- Be Honest and have integrity
The successful Customer Service Advisor can expect to be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Employee mentoring programme
- Life insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Reading, RG41 5RB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- To allow the Hiring Manager to review your CV, please confirm you are happy to be added to our internal Applicant Tracking System?
**Experience**:
- customer service: 1 year (required)
- Administrative: 1 year (required)
- Group Risk, Employee Benefit or Group Life: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: ARDUL798597
