Customer Support Specialist

3 weeks ago

Reading, United Kingdom Point of Rental Software Full time

About Point of Rental…

As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field.


About the role…

The Customer Support Specialist provides application/business support to our customers. When the "CSS" becomes an expert in the intricacies of our software and the hire/rental industry, there will be a potential progression opportunity to evolve into a 1st Line Customer Support Technician.

You will have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software (listed in key skills) with an emphasis on SQL server/database admin, server and client O/S, basic network troubleshooting and IIS.


Performance

  • Providing telephone and email support to external customers and colleagues providing an excellent level of service
  • Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce)
  • Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively. This includes recording time taken to complete calls and the details of actions performed to troubleshoot/resolve support calls
  • Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s
  • Identifying trends and critical issues and escalating them to other team members or management, as required
  • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base
  • Documenting software features and business processes for use as knowledge base articles or customer fact sheets
  • Treating all customers and colleagues with respect and demonstrating a commitment to the Point of Rental Software’s Equal Opportunities Policy
  • Participating in testing of new releases of Syrinx products


Key Skills

  • Languages: English
  • Experience in 1st Line Support or Server Support role
  • Fast learner
  • Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client Operating Systems is all an advantage
  • Windows server shares and permissions
  • A successful track record in application support
  • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
  • A strong knowledge of Microsoft environments and have proficient problem-solving skills
  • Good customer service skills and confidence on the phone
  • Enthusiasm for technical challenges
  • A strong desire to learn and explore new areas of technology
  • Patient mind for troubleshooting under pressure
  • Excellent communication and customer service skills are essential
  • Excellent attention to detail
  • Able to follow processes
  • Willingness to learn and develop skills


Advantageous Skills

  • Relevant Languages: German, Dutch, French, Italian, Spanish & Portuguese
  • IIS
  • Crystal Reports
  • SQL Server and a basic understanding of TSQL queries
  • Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions
  • Experience with mobile data devices
  • Hire industry terminology and business concepts
  • General business processes (accounting, purchasing, sales etc)


Job Type: Full-Time, Base Salary. M-F, Day Shift.


POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

  • Customer Support Specialist

    1 day ago

    Reading, Reading, United Kingdom Mercury Systems Full time

    Job DescriptionJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Mercury Systems. As a key member of our Quality team, you will provide technical support to our customers, ensuring their needs are met and their issues are resolved efficiently.Responsibilities:Technical Support:...

  • Customer Support Specialist

    23 hours ago

    Reading, Reading, United Kingdom Mercury Systems Full time

    Job DescriptionJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Mercury Systems. As a key member of our Quality team, you will provide technical support to our customers, ensuring their needs are met and their issues are resolved efficiently.Responsibilities:Technical Support:...

  • Customer Support Specialist

    2 days ago

    Reading, Reading, United Kingdom Mercury Systems Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Mercury Systems. As a key member of our Quality team, you will be responsible for providing technical support to our customers and internal teams, ensuring the highest level of quality and customer satisfaction.Key ResponsibilitiesProvide technical...

  • Customer Support Specialist

    2 days ago

    Reading, Reading, United Kingdom Mercury Systems Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Mercury Systems. As a key member of our Quality team, you will be responsible for providing technical support and expertise to our customers and internal teams.Key ResponsibilitiesProvide technical analysis and support to customers and internal teams to...

  • Customer Support Specialist

    1 week ago

    Reading, Reading, United Kingdom Thames Water Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Thames Water. As a key member of our customer service team, you will play a vital role in providing exceptional support to our customers while ensuring the safe and efficient delivery of our services.Key ResponsibilitiesCustomer Support: Manage...

  • Customer Support Technical Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Carbon60 Full time

    TECHNICAL SUPPORT SPECIALISTCarbon60 is seeking to hire aTechnicalSupport Specialistto join a prominent utilities organization.POSITION :Technical Support SpecialistSALARY:£14 per hour, approximately £27,000 annually (PAYE)EMPLOYMENT TYPE :6 months with potential for extensionLOCATION :Remote and on-siteWORKING HOURS :Full-time, 37 hours, Monday to...

  • Culinary Operations Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Support Office Full time

    About Us:We are a prestigious contract catering organization, recognized for our excellence, serving over 45,500 delighted clients daily.Position Overview:An exciting opportunity has arisen for a Culinary Operations Support Specialist to enhance our operations.Role Requirements:This is a mobile position requiring flexibility to work 5 days a week, including...

  • Administrative Support Specialist

    2 days ago

    Reading, Reading, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking an experienced Administrative Assistant to join our team at Hays Specialist Recruitment Limited. As an Administrative Assistant, you will be responsible for providing administrative support to our departmental teams, including business administration tasks, front of house duties, and operational support.Key ResponsibilitiesProvide...

  • Customer Support Specialist

    2 days ago

    Reading, Reading, United Kingdom Thames Water Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Thames Water. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers while ensuring the safe and efficient delivery of our services.Key ResponsibilitiesManage complex customer...

  • Customer Support Specialist

    1 day ago

    Reading, Reading, United Kingdom Thames Water Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Thames Water. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers while ensuring the safe and efficient delivery of our services.Key ResponsibilitiesManage complex customer...

  • Customer Support Technical Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Carbon 60 Full time £14

    POSITION:Technical Support SpecialistSALARY:£14 per hour, approximately £27,000 annually (PAYE)EMPLOYMENT TYPE:6-month contract with potential for extensionWORK LOCATION:Remote and Office HybridWORKING HOURS:Full-time, 37 hours per week, Monday to FridayWORKING ARRANGEMENT:Hybrid model - currently 2 days in the office and 3 days working remotelyROLE...

  • Customer Support Specialist

    3 weeks ago

    Reading, Berkshire, United Kingdom Point of Rental Software Full time

    About Point of Rental… As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. About...

  • Customer Support Specialist

    3 days ago

    Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental…Check out the role overview below If you are confident you have got the right skills and experience, apply today.As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental...

  • Customer Support Specialist

    4 days ago

    Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental…Check out the role overview below If you are confident you have got the right skills and experience, apply today.As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental...

  • Customer Support Specialist

    3 weeks ago

    Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental… As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. About...

  • Customer Support Specialist

    3 months ago

    Reading, United Kingdom Punter Southall Group Full time

    Overview: We have an exciting opportunity for a **Customer Support Specialists** to join our Front Office team in an exciting period of growth. The starting salary is £22,000 with an increase to £24,402 following successful completion of probationary period. As the first point of contact for our customers, you’ll be Guardian’s eyes and ears to our...

  • Evening Customer Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Benchmark Recruit Ltd Full time £12

    Position Title: Customer Support Specialist Contract Type: Temporary Work Arrangement: Hybrid/Remote Working Hours: Full Time, Monday – Friday, 9 am – 5 pm Compensation: £6 per hour We are currently seeking a dedicated individual for a long-term temporary role within a well-established organization represented by Benchmark Recruit Ltd. This...

  • Customer Support Specialist

    3 months ago

    Reading, United Kingdom Punter Southall Group Full time

    Overview: We have an exciting opportunity for a **Customer Support Specialists** to join our Front Office team in an exciting period of growth. The starting salary is £24,402. As the first point of contact for our customers, you’ll be Guardian’s eyes and ears to our ever increasing customer base. You’ll be processing and resolving a wide range of...

  • Customer Support Specialist

    1 week ago

    Reading, Berkshire, United Kingdom Point of Rental Software Full time

    About Point of Rental… As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. ...

  • Customer Support Specialist

    3 weeks ago

    Reading, Berkshire, United Kingdom Point of Rental Software Full time

    About Point of Rental… As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field. ...