Customer Support Specialist
1 week ago
This position is responsible for providing exceptional customer service and support to RMLD customers and departments, addressing inquiries and concerns, and utilizing organizational skills to prioritize tasks effectively.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to address customer concerns and ensure seamless service delivery.
- Maintain accurate records and documentation of customer interactions and correspondence.
- Provide administrative support to the customer service team, including data entry and reporting.
- Develop and implement strategies to improve customer satisfaction and service delivery.
Requirements:
- Bachelor's degree in Business Administration or related field.
- Minimum two years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
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