First Response Advisor

2 months ago


Liverpool, United Kingdom CEL Solicitors Full time

First Response Advisor

Must be fluent in speaking both English and Polish.

Applicants **must** have experience of working in a call center environment and telephoning customers.

Customer service agents at CEL Solicitors are responsible for handling the calling of online legal enquiries, from prospective clients, who have responded to the companies marketing campaigns.

The Agents will call clients using a dialer telephone system and take the clients through pre set qualifying questions, to assess if we can help the client with their problem. If the client's claim is to be accepted then the agent will explain to the client the process as to how their claim will be handled and explain funding options. The agent will be responsible for ensuring the client signs initial client care documentation and the client will then be transferred to Solicitor teams. A bonus is given for clients who sign up on their funding agreements and go on to become an accepted client by the Solicitors. Full training on all legal areas is provided.

All applicants must possess the following skills:

- A customer focused attitude and willingness to serve customers;
- Excellent Verbal and Vocal Skills;
- Exceptional listening, questioning, and call control techniques;
- Ability to accurately and efficiently process information and tasks;
- An understanding of customer needs, company products and services, and general knowledge;
- Aptitude to handling challenging telephone call situations;
- Ability to explain, recommend and persuade;
- Previous experience of working in a call preferred;
- 5 GCSEs or equivalent preferred.

Initial salary £18k to £21k, with bonus based on performance, for signed clients paid monthly.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Call Center: 1 year (required)

Work Location: One location



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