First Response Advisor

2 weeks ago

Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

Page Personnel are partnering with a large contact centre who have recently won a new contract, we are looking for talented and experienced contact centre agents to build relationships with existing clients and manage the process of collecting documentation.

This role will act as the first point of contact for new clients, as a Welcome Advisor you'll represent your company and support your client to understand what to expect as their next steps.

**Client Details**

This business are a PLC business who have expanded massively over the past 5 years and have a modern and diverse work environment, this company are not your typical contact centre, they do not work on quantity, its all about the quality and the customerexperience.

**Description**

Key responsibilities for this call centre agent will be;
*Delivering excellent customer service on every call received

*General administration and information sharing within the teams

*The role would suit an individual who takes pride in providing a great first impression and accurately collect the relevant data that's essential for the needs of the business

**Profile**

*Excellent customer service ability - clear phone manor and excellent ability to articulate complex information requests

*Experience working in a contact centre based role or similar and keen to develop their skills in a new business

*Able to work in a KPI style environment

*Confident, helpful and personable character

*Have a natural ability to build relationships over the phone

**Job Offer**

This role is offering;
*Basic Salary of 18,500

*2 Weeks initial training will be provided and regular ongoing training

*Options for internal moves after 12 months within this role

*Working patterns Monday
- Friday, 9am - 5pm

*Entitlement to all company benefits such as employee discounts, 23 days annual leave, large PLC business

*KPI's based around customer experience and completing files - NO SALES needed for this role, KPI's can be achieved by offering excellent customer support

*Excellent location very easy to access from Liverpool, walking distance from Moorfields train station

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