First Response Agent

2 months ago


Liverpool, United Kingdom HassleFreeHub Services Full time

**Responsibilities**:

- Respond to customer inquiries and complaints in a timely manner.
- Provide accurate and complete information about products and services.
- Resolve customer issues in a professional manner.
- Maintain customer records in an organized manner.
- Identify and escalate priority issues to the appropriate department.
- Maintain customer satisfaction by following up on customer inquiries and complaints.
- Provide feedback to the management team on customer service issues.

**Job Types**: Full-time, Graduate

**Benefits**:

- Company events
- Company pension
- Transport links

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 01/08/2023



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