First Response Advisor

2 weeks ago


Liverpool, United Kingdom Everpool Recruitment Full time

We are currently seeking a First Response Advisor to join our team. As a First Response Advisor, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills and the ability to analyse and address customer needs effectively.

**Responsibilities**:

- Answer incoming calls from customers and provide assistance with their inquiries
- Analyse customer needs and provide appropriate solutions or recommendations
- Maintain a high level of phone etiquette and professionalism at all times
- Enter customer information and interactions accurately into the database
- Communicate effectively with customers, colleagues, and other departments to resolve issues or escalate as necessary

**Requirements**:

- Strong communication skills, both verbal and written
- Excellent phone etiquette and customer service skills
- Ability to analyse customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Proclaim experience advantageous

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
- Transport links
- Work from home

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Liverpool

Application deadline: 15/03/2024
Reference ID: First Response
- Liverpool



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