First Response Unit Administrator

3 weeks ago


Liverpool, United Kingdom DWF Full time

Interested in joining a supportive, inclusive, and diverse team in an international legal business?

Our File Inception team at DWF provide expertise in Claims and are currently hiring for First Response Unit (FRU) Administrator.

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

The First Response Unit (FRU) team are the first point of contact within the firm when it comes to new claims coming into DWF. The team are located across a number of locations with our biggest teams currently being based in Manchester and Liverpool.

The FRU open a variety of files for the Insurance Division, these files are from a number of different areas across insurance, from Motor, Fraud, Catastrophic Personal Injury, Occupational Health, Disease and, Recoveries. The team open on average 4,000 files a month and so the team work to strict service level agreements (SLA's) to ensure files are opened in time to meet specific court deadlines.

As a member of the FRU team you will have exposure to a number of stakeholders internally, as well as some of our clients at times. You will have insight in to how cases are compiled and will become familiar with some of the litigation processes and procedures.

The role represents an opportunity to process instructions for all new matters, which mainly involves data entry of information on to our centralised system. The role is a fundamental part in the litigation process and therefore is key that files are opened efficiency and correctly so as to avoid any delays on the file for the appropriate Fee Earner.

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.


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