First Response Advisor

3 weeks ago

Liverpool, United Kingdom Reed Legal Full time

REED Legal are delighted to be working with one of the UK’s leading providers of insurance and legal services who have built a reputation for an ethical approach to their delivery of a variety of fully outsourced claims solutions.

As a First Response Advisor you will be the first point of contact for customers who have suffered a loss following an incident with their vehicle. Treating our customer with understanding and empathy you will capture all the relevant information efficientlyand accurately, validating our customer’s policy and confirming indemnity whilst providing an excellent customer experience. Utilising effective questioning techniques and/or investigations you will accurately assess liability offering customers the benefitsof client supply chain for losses sustained as well as legal representation as required.

**Key Duties & Responsibilities**:

- To take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability
- To collate data accurately and effectively
- To provide excellent customer experience by way of a friendly telephone manner and active listening
- To provide clear communication to customer and/or their representatives
- To meet own targets and SLAs
- To liaise with external companies and internal departments in a timely and professional manner to effectively process the customer claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA

**Experience & Knowledge**:

- Previous experience working within a telephone-based customer service/contact centre environment
- Professional approach
- Outstanding communication and customer service skills
- Strong written, oral and interpersonal skills
- An ability to work using own initiative within boundaries
- An ability to in work in a fast-paced environment
- An ability to work effectively with people across a wide range of levels and responsibilities
- Good IT/Keyboard skills
- Attention to detail
- Good team working skills

**Salary**: £19,028

**Hours**: Flexible (37 hours shift rotation - Lates 1 week in 4 & weekends 1 week in 3).

**Benefits**:

- 30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
- Medicash (after 1 month’s service)
- Flexible Working (dependant on the role requirements)
- Tunnel tag (Liverpool to Wirral commuters)
- Pension Scheme
- Death in Service

The firm prides themselves in providing a positive working environment where staff can work together towards success. They understand that success as a business depends on the success of their people, and that is why they have established an environmentwhere all their employees feel valued and able to perform at their best.

  • First Response Advisor

    1 day ago

    Liverpool, United Kingdom Driscoll Kingston & Co. Full time

    **Driscoll Kingston & Co.** **First Response Advisor** **Location: Liverpool City Centre** **Salary: DOE.** **Hours: 12PM - 8PM** Due to expansion Driscoll Kingston Solicitors are on the lookout for First Response Advisors to join our new claims team. You will be working within a professional and friendly environment. This role is an exciting...

  • First Response Advisor

    1 month ago

    Liverpool, United Kingdom Page Personnel - UK Full time

    Working for a prestigious legal firm based in the city centre. - Full time role with progression opportunities. **About Our Client**: Our client is a reputable entity within the professional services sector. They are a medium-sized firm located in Liverpool, known for their commitment to delivering top-notch services to their diverse clientele. - Providing...

  • First Response Advisor

    4 weeks ago

    Liverpool, United Kingdom Page Personnel Full time

    Working for a prestigious legal firm based in the city centre. - Full time role with progression opportunities. **About Our Client**: Our client is a reputable entity within the professional services sector. They are a medium-sized firm located in Liverpool, known for their commitment to delivering top-notch services to their diverse clientele. - Providing...

  • First Response Advisor

    1 month ago

    Liverpool, United Kingdom BPS Solicitors Limited Full time

    **What are we looking for?** - Due to the nature of the clients we interact with, we would also consider Health Care Assistants, Care Assistants or perhaps you are working in hospitality and feel you need a change of career. - Note that full training will be provided, so you will be given every opportunity to succeed and we are looking for people who are...

  • First Response Advisor

    4 weeks ago

    Liverpool, United Kingdom CEL Solicitors Full time

    First Response Advisor Must be fluent in speaking both English and Polish. Applicants **must** have experience of working in a call center environment and telephoning customers. Customer service agents at CEL Solicitors are responsible for handling the calling of online legal enquiries, from prospective clients, who have responded to the companies...

  • First Response Legal Advisor

    1 month ago

    Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

    An entry level position working for a growing law firm based in Liverpool city centre offering an amazing training program. **Client Details** One of the UK's leading providers of insurance and legal services are currently recruiting in there customer advisor department. They offer outsource claims solutions partnering with insurers, brokers and MGA's....

  • First Response Unit

    4 weeks ago

    Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

    An entry level position working for a growing law firm based in Liverpool city centre offering an amazing training program. **Client Details** One of the UK's leading providers of insurance and legal services are currently recruiting in there customer advisor department. They offer outsource claims solutions partnering with insurers, brokers and MGA's....

  • Responsible Business Advisor

    1 month ago

    Liverpool, United Kingdom Possibl Full time

    Responsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in their community,...

  • Responsible Business Advisor

    4 weeks ago

    Liverpool, United Kingdom Possibl Full time

    Responsible Business Advisor (14 month part-time FTC, working 3 days a week) - Possibl - Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in their community,...

  • Responsible Business Advisor

    4 weeks ago

    Liverpool, United Kingdom Possibl Full time

    Responsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in their community,...

  • Responsible Business Advisor

    5 days ago

    Liverpool, United Kingdom Possibl Full time

    Job Description Responsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in...

  • Responsible Business Advisor

    1 month ago

    Liverpool, United Kingdom Possibl Full time

    Responsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in their community,...

  • Responsible Business Advisor

    2 weeks ago

    Liverpool, United Kingdom Possibl Full time

    Job DescriptionResponsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in...

  • Responsible Business Advisor

    1 month ago

    Liverpool, United Kingdom Possibl Full time

    Responsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in their community,...

  • Responsible Business Advisor

    3 weeks ago

    Liverpool, United Kingdom Possibl Full time

    Responsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in their...

  • Responsible Business Advisor

    1 month ago

    Liverpool, United Kingdom Possibl Full time

    Responsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in their community,...

  • Responsible Business Advisor

    1 month ago

    Liverpool, United Kingdom Possibl Full time

    Responsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in their community,...

  • First Response Unit Administrator

    1 month ago

    Liverpool, United Kingdom DWF Full time

    Interested in joining a supportive, inclusive, and diverse team in an international legal business? Our File Inception team at DWF provide expertise in Claims and are currently hiring for First Response Unit (FRU) Administrator. DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an...

  • Responsible Business Advisor

    1 month ago

    Liverpool, United Kingdom Possibl Full time

    Responsible Business Advisor (14 month part-time FTC, working 3 days a week) – Possibl – Liverpool, UK (Hybrid) Possibl are delighted to be recruiting on behalf of a forward-thinking law firm, dedicated to making a positive impact through their diversity and inclusion initiatives, joining a creative team, committed to driving change in their community,...

  • Responsible Business Advisor

    1 month ago

    Liverpool, United Kingdom Allied Healthcare Full time

    About the Company An innovative and leading international law firm is seeking to hire a Responsible Business Advisor on a 12 month FTC with a 4 day/week pattern to work as part of the larger HR team, working across all UK offices. About the Role This is a broad role offering scope to manage an array of projects and with many client facing aspects....