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First Response Advisor

4 months ago

Liverpool, United Kingdom McDermott SMith Law Full time

**Title: First Response Advisor**

**Location: Bootle, Liverpool**

**Salary: Basic £18k to £22k depending on experience + bonus scheme (realistic OTE c£32k+)**

**What is the role?**

Due to consistent and continued growth, we have several exciting opportunities to hire a number of customer focused and results driven First Response Advisors to join our contact centre teams based in Bootle, Liverpool.

**Tasks**

**What are we looking for?**
- Due to the nature of the clients we interact with, we would also consider Health Care Assistants, Care Assistants or perhaps you are working in hospitality and feel you need a change of career.
- Note that full training will be provided, so you will be given every opportunity to succeed and we are looking for people who are keen to develop as the company grows further.

**Role Responsibilities**
- Manage new claims enquiries via inbound or outbound calls to follow up on our customer’s initial web enquiry - so no cold calling involved
- Your role will be to assess the enquiries and look for potential opportunities for pursuing a claim. This will be done by running through a structured pre-qualification call with the customer to obtain specific information.
- Working to set key performance targets and ensuring that all enquiries are handled in accordance with service level agreements and applicable regulations (don’t worry full training given)

**Requirements**:

- As mentioned above, previous experience as a Customer Service Advisor would be advantageous though not a must have.
- A commitment to delivering excellent customer service.
- You will need to be computer literate
- Target driven and able to successfully meet KPI measures.

**Benefits**

**What’s in it for you?**
- A competitive basic salary
- Weekly accrued bonus
- Quarterly company socials
- Casual dress down Fridays
- Modern office space close to local transport links

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: In person