CRM Administrator

7 months ago


Birmingham, United Kingdom GKN Automotive Full time

**Key Responsibilities**

Creates and maintains main system files for receiving customer data including pricing and Info-Records and sending shipment notification, invoices and delivery notes. Creates and maintains all data as necessary for correct bar codes, packing slips and invoices.

Receives incoming customer orders and raise relevant documentation. Reviews existing schedules for accuracy in addresses, part numbers, revision levels, quantities, dates to release by customers. Creates new order-line items as determined necessary.

Maintains the cumulative totals and shipping history from the shipping log including system cumulative totals for accuracy and makes any adjustments that are required. Keeps records of returns, rejections, and how they affect orders through accumulated discrepancies and return notice from receiving. Notifies the logistics department of the customer about returns.

Creates and maintains the system listing of customer orders-schedules idiosyncrasies. Creates and maintains internal information on orders as required. Notifies Sales Manager, Logistics personnel and any relevant personnel of any out-of-the-ordinary occurrences on incoming orders. Maintains files on open orders, audit reports, addresses and terms.

Liaise with the relevant stakeholders to ensure that the essential "bill to" and "ship to" addresses are created and maintained on the main system and ensuring payment and inco terms are accurate. Including any other data considered required to ensure accurate trading conditions in the country of the customer.

Regular contact with customers on daily basis, entering customised charges and other non-standard products into the system as needed.

Produce any reports that Commercial Management requests and maintains pricing up-to-date. Check each order for pricing inaccuracies from the master listing as they occur and notifies commercial management and alerts commercial management to orders that need pricing reviews.

Completes order acknowledgment in appropriate venue as required by customer. Access to customers' online portal where available and as necessary, submits disputes, including upkeep and updating of contact details on the system according to each customer.

**Qualifications Skills & Experience**

Associate Supply Chain or Business preferred training or knowledge. SAP Experience. Entry level for Daily Scheduling & Execution. Practitioner level for Forecasting & Demand Planing. Inventory Management Inbound & Outbound Flow.


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