CRM Administrator

7 months ago


Birmingham, United Kingdom HollyField Personnel Full time

**CRM Administrator**
£22,000 - £26,000 + Discretionary annual bonus

**Job Type**: Permanent, Full Time

Location: Birmingham City Centre

Hours: Monday to Friday, 9am - 5.30pm (early finish at 5 pm on Fridays)

**Why join the fun?**
- Amazing work culture
- Birmingham City Centre location
- Fantastic and realistic commission scheme
- 20 days holiday + bank holidays
- Training and personal development
- Regular work socials

**Duties & Responsibilities**:

- Managing and optimising a CRM system to ensure efficient tracking of customer interactions and sales activities.
- Overseeing data entry, ensuring accuracy and completeness of customer information in the CRM.
- Generating reports and insights from CRM data to support decision-making and strategy development.
- Developing and maintaining documentation and standard operating procedures for CRM usage.
- Performing various administrative tasks, including document creation, scheduling meetings, and supporting team communication.
- Collaborating with sales and marketing teams to align CRM strategies with business goals.
- Providing support to team members on CRM best practices.
- Staying up-to-date with CRM trends and suggesting improvements to enhance system functionality and user experience.

**Skills and Experience**:

- Proven experience in CRM administration.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple tasks and projects in a fast-paced environment.
- Proficient in Microsoft Office Suite and document management.
- A proactive mindset with a focus on continuous improvement.

Job Ref: EN285



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