Products Administrator

5 months ago

Birmingham, United Kingdom BHSF Full time

Job Advert

We have an exciting vacancy at BHSF where we are looking to recruit a dynamic and energetic Product Administrator to join our team at BHSF As our Products Administrator, you'll be the glue that holds our team together, providing comprehensive administrative support and ensuring all data is handled correctly and processed efficiently. Alongside the product manager, you will proactively aim to aid, build, and maintain the accuracy of product and manufacturing data.

**Key Responsibilities**
- To provide a high standard of administration support to Head of Products
- Attend a wide range of internal team meetings, recording and distributing minutes when required
- Support in the drafting of presentations, and reports ensuring a monthly cycle of KPIs are recorded and distributed
- To provide proactive administration support to the wider Products Team
- To manage the smooth running of all queries in a timely manner within the Jira system
- To work collaboratively with the wider team and feed into product development
- Have an awareness of the FCA guidelines and Consumer Duty which the Products Team work to
- To maintain Courtesy, professionalism, and high standards of presentation in all communications with customers and potential customers
- To perform all tasks and duties when required providing flexibility and covering a team working environment
- All employees are responsible for ensuring the protection of personal data, as such you are required to actively engage with all requests relating to data protection and proactively ensure compliance with GDPR and the DPA when handling any personal, special category or criminal conviction data. You must report data incidents in-line with Company Policy. You must understand and comply with obligations under the Company’s data protection, information security, GDPR, DPA and FCA regulations and other relevant policies.
- Operates within defined risk appetite levels, and within the context of the Enterprise Risk Management Framework (ERMF), Risk Strategy, and all associated policies.
- Ensure compliance with the company health and safety rules and requirements, ensuring own safety and that of colleagues at all times; raising risks identified immediately and following all health and safety instructions.
- At all times, ensure that customers are put first in everything we do, following all policies and procedures, especially those relating to The Consumer

**Knowledge and experience**
- 3 years’ administration support experience

**Desirable**
- Experience working with a CRM system

**Skills and Personal Qualities**
- Administration skills
- Working MS Office skills
- Advanced Excel skills
- Ability to learn and understand a CRM system
- Organised
- Attention to detail
- Written and verbal communication
- Word processing and document review skills
- Strong vocabulary
- Customer service skills

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