Casual Hotel Night Porter

6 months ago


Telford, United Kingdom Holiday Inn Telford - Ironbridge Full time

We are recruiting for Night Porters to work as part of the front of house operations team across our 3 hotels in central Telford (Holiday Inn, Ramada and International Hotel), to support Reception and Food and Beverage operations in order to deliver a unique guest experience.

Our Casual contracts are great for people looking to top up their income and/or work flexibly, as work is offered with hours to suit both you and the peak trading times of our business. Various night shifts are available, including week days, evenings, weekends and bank holidays.

**What you will be doing**
- Providing guests with prompt efficient service, professional attention and personal recognition at all times.
- Responding appropriately to guest complaints, seeking feedback and building relationships to drive continuous improvement in guest satisfaction.
- Efficiently using hotel technical systems such as tills, PDQ machines, hotel reservation and booking systems.

**What skills you need**
- Committed and reliable with a positive attitude
- Flexible
- Able to use your own initiative
- Excellent time keeper
- Organised
- Experience of working within a customer service environment

**Benefits**:

- £11.50 per hour
- Free leisure club membership*
- Reduced rates at thousands of hotels worldwide*
- Ongoing training and development to suit your career choice
- Access to exclusive discounts with various retailers, travel companies, theme parks, cinemas and more
- Free on site parking
- Free & confidential 24/7 employee support helpline to help you deal with whatever life throws at you
- (*Subject to a qualifying period)

Southwater Event Group comprises of 3 hotels (Holiday Inn Telford-Ironbridge, International Hotel Telford, Ramada Telford-Ironbridge), The International Centre, Telford and StagecraftUK events production.

**Job Type**: Zero hours contract

**Salary**: £11.50 per hour

Expected hours: 8 - 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Night shift

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Telford (required)

Work Location: In person


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