Hotel Night Porter

7 months ago


Telford, United Kingdom Holiday Inn Telford-Ironbridge Full time

We are recruiting for a Night Porter to work as part of the front of house operations team across our 3 hotels in central Telford, to support Reception and Food and Beverage operations in order to deliver a unique guest experience.

The role is offered on a permanent basis working 40 hours a week. Flexibility is essential as you will work any 5 out of 7 shifts which will include weekends and bank holidays.

**What you will be doing**
- Ensure you provide guests with prompt efficient service, professional attention and personal recognition at all times.
- Respond appropriately to guest complaints, seek feedback and build relationships to drive continuous improvement in guest satisfaction.
- To be fully conversant with hotel technical systems such as tills, Squirrel, PDQ machines, hotel reservation booking systems, Merlin and IHG promotions, IHG Rewards, Holidex, Wyndham etc.

**What skills you need**
- Committed and reliable with a positive attitude
- Flexible
- Able to use your own initiative
- Excellent time keeper
- Organised
- Experience of working within a customer service environment

**Benefits**:

- £23,920 per annun
- Free on-site parking
- Free leisure club membership*
- Reduced hotel rates*
- Free & confidential employee support helpline to help you deal with whatever life throws at you

(*Subject to a qualifying period)

Southwater Event Group comprises of 3 hotels (Holiday Inn Telford-Ironbridge, International Hotel Telford, Ramada Telford-Ironbridge), The International Centre, Telford and StagecraftUK events production.

**Salary**: £23,920.00 per year

**Benefits**:

- Employee discount
- Free parking

Schedule:

- Night shift

Work authorisation:

- United Kingdom (required)

Work Location: In person


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