Hotel Night Porter

1 week ago


Telford, United Kingdom Holiday Inn Telford-Ironbridge Full time

We are recruiting for a Night Porter to work as part of the front of house operations team across our 3 hotels in central Telford (Holiday Inn, Ramada and International Hotel), to support Reception and Food and Beverage operations.

This role is a permanent position working 40 hours a week. Flexibility is essential as you will be working 5 nights per week including weekdays, weekends and bank holidays.

**What you will be doing**
- Providing guests with prompt efficient service, professional attention and personal recognition.
- Responding appropriately to guest requests, seeking feedback and building relationships to drive continuous improvement in guest satisfaction.
- Efficiently using hotel technical systems such as tills, PDQ machines, hotel reservation and booking systems.

**What skills you need**
- Committed and reliable with a positive attitude
- Flexible
- Able to use your own initiative
- Excellent time keeper
- Organised
- Experience of working within a customer service environment

**Benefits**:

- £25,001.60p per annum
- Free leisure club membership*
- Reduced rates at thousands of hotels worldwide*
- Ongoing training and development to suit your career choice
- Access to exclusive discounts with various retailers, travel companies, theme parks, cinemas and more
- Free on site parking
- Free & confidential 24/7 employee support helpline to help you deal with whatever life throws at you

(*Subject to a qualifying period)

Southwater Event Group comprises of 3 hotels (Holiday Inn Telford-Ironbridge, International Hotel Telford, Ramada Telford-Ironbridge), The International Centre, Telford and StagecraftUK events production.

For information on how applicant data is stored and processed, please see our Job Applicant Privacy notice which can be found on the careers page of our website.

**Job Types**: Full-time, Permanent

Pay: £25,001.60 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Night shift

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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