Hotel Night Porter
6 months ago
We are recruiting for a Night Porter to work as part of the front of house operations team across our 3 hotels in central Telford (Holiday Inn, Ramada and International Hotel), to support Reception and Food and Beverage operations.
This role is a permanent position working 40 hours a week. Flexibility is essential as you will be working 5 nights per week including weekdays, weekends and bank holidays.
**What you will be doing**
- Providing guests with prompt efficient service, professional attention and personal recognition.
- Responding appropriately to guest requests, seeking feedback and building relationships to drive continuous improvement in guest satisfaction.
- Efficiently using hotel technical systems such as tills, PDQ machines, hotel reservation and booking systems.
**What skills you need**
- Committed and reliable with a positive attitude
- Flexible
- Able to use your own initiative
- Excellent time keeper
- Organised
- Experience of working within a customer service environment
**Benefits**:
- £25,001.60p per annum
- Free leisure club membership*
- Reduced rates at thousands of hotels worldwide*
- Ongoing training and development to suit your career choice
- Access to exclusive discounts with various retailers, travel companies, theme parks, cinemas and more
- Free on site parking
- Free & confidential 24/7 employee support helpline to help you deal with whatever life throws at you
(*Subject to a qualifying period)
Southwater Event Group comprises of 3 hotels (Holiday Inn Telford-Ironbridge, International Hotel Telford, Ramada Telford-Ironbridge), The International Centre, Telford and StagecraftUK events production.
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**Job Types**: Full-time, Permanent
Pay: £25,001.60 per year
**Benefits**:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Schedule:
- Night shift
Ability to commute/relocate:
- Telford: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer Service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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