Assistant Facilities Co-ordinator

2 months ago

London, United Kingdom CBRE Full time

**JOB DESCRIPTION**

**Job Title **Assistant Facilities Coordinator

**Business Sector **Business Unit; National Estates

**Based **WBA Boots, Sedley Place (London) and Weybridge (Surrey)

**Reports to** Elaine Lynch-Harwood - Regional Facilities Coordinator

**Hours of Work** Monday - Friday, 40 hour/week
- **1Yr Fixed term contract**

**Company Profile**

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.

**Job Title: Regional Facilities Coordinator**

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Assistant Facilities Coordinator to join the team based in London and the South, on a 1-year fixed term basis.

**Key Tasks**
- Primary focus of the role is on delivery of all contractual Facilities services, to defined service levels, and to maintain highest standards of workplace experience to the client staff
- Support the provision of best-in-class front of house service, consistent with senior executive environment
- Co-ordinate the delivery of blended in-house and subcontracted resource to deliver facilities services across locations in Central London and Surrey, to ensure all contractual requirements are met, and service levels exceeded.
- Be prepared to travel between the two sites in support of the operation.
- Deputise for the Regional Facilities Coordinator in their absence, providing operational continuity.
- To help ensure sites operate in compliance with all relevant Health and Safety legislation, maintaining records in accordance with CBRE and client processes, as appropriate.
- Support to ensure QHSE remains at the forefront of all works and provide support to review of internal safe systems of work, and third-party safety documentation, to ensure all work activity complies with client and CBRE policy and be responsible for the reporting of all QHSE related issues, in line with CBRE policies and processes.
- Schedule and monitor 3rd party maintenance supplier activities as part of service delivery, and address any performance challenges, as relevant.
- Act as a part of client site emergency team and support as required for emergency control activities and be contactable out of hours for support in line with this.
- Conduct internal self-assessment SLA checks in support of monthly contract performance requirements
- Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
- Assist with the drafting, control and reporting of service charges, as appropriate, in conjunction with the account contract support function
- To participate at regular occupier meetings in support to the Senior client, as applicable. This includes ensuring that all issues are promptly dealt with in accordance with agreed service criteria and to maintain records accordingly.
- Provide administrative support to the client offices, checking printers and photocopiers are well supplied and general stationery levels are maintained, and all mail is sorted and distributed, as needed.
- Co-ordinate with landlord on behalf of the client for any operational matters relating to building access and control, as applicable.
- Support sites with cover for the FM team as defined by line management
- In addition to the tasks mentioned above, other activities and responsibilities may be individually defined, in line with contract scope
- Maintain and uphold the core values of the company with a clear alignment to CBRE ‘RISE’ values.

**Person Specification**

**Qualifications **[Desirable] Formal Facilities Management qualification

[Desirable] Formal Environment, Health and Safety qualification, ideally NEBOSH qualification

**Training **[Essential]Strong PC based skills, with good experience in the use of Office 365 software packages

**Experience **[Essential] Experience in managing services in a client corporate environment with a strong focus on delivery of services

[Essential] Experience of working in a customer facing environment

[Essential] Excellent communication skills with a high level of attention to detail

**Aptitudes** Must demonstrate a strong sense of customer focus.

Excellent verbal and written communication skills.

Self-motivated and systematic.

Results/ task orientated, attention to detail and accuracy.

Able to analyse data and identify key trends.

Excellent time management and organisational skills.

Commitment to continuous improvement.

Ability to work as part of a team, as well as independently.

**Character** Committed to customer service delivery.

Reliable and committed.

Confidential and discrete approach.

Calm manner, able to work under pressure and with changing deman

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