Support Officer

3 weeks ago


Sale, United Kingdom Trafford Council Full time

Employer - Trafford Council

Location - Sale Waterside, Sale M33 7ZF / 49 Nansen Close, StretfordM32 0PU/Hybrid

Salary range - £21, 968 - £24,054

Job category - Housing

Job Type - Administration

Working Pattern - Full Time

Working hours - Monday to Friday - flexible hours
- Many of our colleagues have the opportunity to work from home for one or more days a week and/or they flex the hours they work. We call this SMART working and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work._

Contract type - Fixed Term

**This is a fixed Term contract until 31**
**st**
**March 2025**

Application deadline - 10th September 2023

Interview date - TBC

Interview type - In person

**ADVERT DETAILS**

**About the Role**

We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Private Rented Sector Support Officer, you will support the PRS Lead within HOST to increase the portfolio of private sector accommodation in Trafford that can be utilised for homeless households. You will also support with Sign-ups, property inspections and monitoring of rent accounts and contribute towards the efficient and effective management of the Emergency and Temporary accommodation by liaising with the Temporary Accommodation Team and HOST Officers. You will be required to deal with enquiries that assist residents and landlords and arrange furniture packages and deliveries to the properties within the HOST portfolio.

Role Profile

**About you**

We are looking for someone who is Self-motivated and organised with experience in a similar role who has delivered high customer service standards and understands the different needs of different customers. You should have experience of working within a multi-functional team and communicating with partners and key stakeholders with a proven track record of delivering an excellent range of services to a diverse community. You must understand the requirements of the General Data Protection legislation and principles, with a knowledge of safeguarding and safeguarding responsibilities and experience of guiding or advising on standard procedures and processes.

You must be proficient in the use of IT software packages, including databases and the use of spreadsheets, inputting and calculating with accuracy and be able to communicate effectively with clients either verbally or in writing and to establish excellent working relationships with colleagues at all levels.

We ae looking for someone with the ability to work independently under pressure and to plan and prioritise own workload to meet own and team deadlines and changes in priority, with the ability to draft standard and non-standard documentation using corporate templates, reports and spreadsheets, accurately, efficiently and with mínimal supervision.

You must be able to work as part of a team and on own initiative, including an ability to respond independently to unexpected problems and situations.

**About us**

Trafford Council and its partners in the public, private and third sectors are embarking on a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford.

Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency, and temporary accommodation, for people in housing need.

**CONTACT DETAILS**

**COUNCIL DETAILS**

**About the benefits**

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

**OTHER RELEVANT INFORMATION**

Right to Work - your right to work in the UK documentation will be checked

Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.



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