Senior Customer Service Advisor

2 months ago


Sale, United Kingdom Xenia Lettings Full time

Xenia Lettings are seeking an experienced and highly motivated Residential Property Manager / CSA to work within their busy Property Management Office based in Sale.

You must be highly organised with excellent communication skills across a varied demographic, have excellent customer service skills and be capable of managing a complex workload.

**Key Responsibilities**:

- Responsible for the day to day management of a large portfolio of both student and residential properties in a variety of areas
- Provide excellent customer service to both landlords and tenants alike
- Arrange tenancy agreements, payments, contract signing, deposit registration and any other associated paperwork
- Work with the site teams to arrange repairs and maintenance as required
- Maintain high occupancy rates in buildings alongside the on-site teams
- Be the first point of contact for new investors/owners
- Be resilient with a can do and positive attitude

**Qualifications & Experience**:

- Minimum of 2 years experience in a busy property management office
- Experience of student lettings
- ARLA qualified is a significant advantage
- Ability to speak other languages would be desirable but not essential

**Skills & Abilities**
- Excellent verbal and written communication skills
- Excellent interpersonal skills to build and develop strong relationships
- Working knowledge of Microsoft Office and Excel
- Ability to establish priorities and manage a complex workload
- Flexible, with demonstrable ability to work on own initiative and as part of a team

**What we offer**:

- Generous holiday package
- Great office location, close to public transport
- Positive, supportive and encouraging company culture
- Regular social activities
- Training and personal development
- Career Progression

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- customer service: 1 year (preferred)
- Property management: 1 year (preferred)

Work Location: In person

Expected start date: 21/08/2023



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