Customer Implementation Consultant

6 months ago


Norwich, United Kingdom Epos Now Full time

**About the company**:
After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.

About the role:
A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.

**Responsibilities**:

- Deliver training for new customers as part of their onboarding process
- Take inbound customer support calls, answer webchats and tickets
- Where appropriate, escalate and accurately record customer data
- Conduct remote trouble-shooting and training sessions with clients
- Develop and maintain an in-depth knowledge on all products and services
- Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs

**Requirements**:

- Driven and proactive - Can work independently and is determined to succeed (essential)
- Organised - Manage diary, phone and update systems with great attention to detail (essential)
- Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)
- Personable - Able to keep calm and show empathy for customers (essential)
- Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)

**Benefits**:

- Progression and increased basic salary through performance targets
- Earn uncapped commission through an “inbound sales” approach
- 20 days annual leave, plus bank holidays
- Exclusive retail, restaurants, travel and accommodation discounts
- Modern “London-style” offices. Includes PS4, ping pong tables and summer tiki bar, with free parking
- 24/7 access to health/well-being online center
- Company celebratory events (summer and winter)
- Long service and half annual awards

**Job Types**: Full-time, Permanent

Pay: From £23,795.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Yearly bonus

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

Reference ID: NORIMP



  • Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Implementation Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: From £21,760 (can progress base salary to £25,700) with uncapped commission. **Working hours**:Full-time, Monday - Friday, 8pm to 5pm. **About the job**: As a customer...


  • Norwich, United Kingdom Epos Now Full time

    **About the job**: As a customer service onboarding consultant, you will be setting up new customers and supporting them during their first month with us. As many of these customers are based in the Spain, you will be working from 8pm to 5pm to suit this timezone. A positive and confident communicator with an excellent telephone manner, you will be the...


  • Norwich, United Kingdom Epos Now Full time

    About the company: Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year. As a leading embedded finance, payments, and POS provider,...


  • Norwich, United Kingdom Epos Now Full time

    **About the company**: After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success. About the role: A positive and...

  • Customer Consultant

    7 months ago


    Norwich, United Kingdom SLM Group Full time

    An exciting opportunity has arisen for an enthusiastic and ambitious **Customer Consultant** at Toyota Norwich! - **Salary**: £42,000 OTE - **SLM Group Benefit Package**: - **Length**: Full Time/Permanent - **Role**: Customer Consultant - **Location**: SLM Toyota Norwich We are looking for someone enthusiastic and motivated to join our SLM Toyota Norwich...


  • Norwich, United Kingdom CV-Library Full time

    R13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a full-time, permanent...


  • Norwich, United Kingdom R13 Recruitment Full time

    R13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a full-time, permanent...


  • Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £23,795.00 (and scaling to £27,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...


  • Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...


  • Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...


  • Norwich, Norfolk, United Kingdom SoCode Limited Full time

    About the RoleWe are seeking a highly skilled Contract NetSuite Consultant to join our team at SoCode Limited.This role involves designing, developing, and implementing custom NetSuite solutions, as well as training end-users and technical staff on optimised NetSuite use, SuiteScript capabilities, and best practices.The ideal candidate will have a proven...


  • Norwich, United Kingdom Epos Now Full time

    Ready to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...


  • Norwich, Norfolk, United Kingdom Cooper Lomaz Recruitment Ltd Full time

    Cooper Lomaz Recruitment Ltd is currently looking for a talented Head of Agile Implementation to lead their technology team in Norwich. This exciting opportunity involves instilling continuous improvement principles across the team and driving agile transformation.The successful candidate will work closely with the Head of Engineering to accelerate digital...


  • Norwich, United Kingdom LSA RECRUIT LTD Full time

    Title: Salesforce Business ConsultantLocation: London/Norwich, UKDuration: Permanent Job Description:12+ years of exp, Omnistudio, FSC and Salesforce Industries Insurance, Overall SF knowledge-The Solution Architect will have responsibility for supporting our largest and most strategic Solution Delivery opportunities, lending his/her expertise to the...


  • Norwich, United Kingdom Epos Now Full time

    Job title: Customer Support Consultant. Location: UK, Norwich. Company: Epos Now. **Salary**: Starting at £21,750 - £23,250 DOE Working hours: See shift patterns below. About the job: What will you do? - Achieve your targets for revenue and customer satisfaction. - Nurture meaningful customer relationships. - Accurately record all information in the...


  • Norwich, United Kingdom R13 Recruitment Full time

    R13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a part-time, permanent...


  • Norwich, United Kingdom CV-Library Full time

    R13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a part-time, permanent...


  • Norwich, Norfolk, United Kingdom HD Tech Recruitment Full time

    About the JobWe are seeking a highly motivated and organized Recruitment Consultant to join our team at HD Tech Recruitment. As a Recruitment Consultant, you will be responsible for finding and recruiting top talent for our clients in the tech sector.Your Key Responsibilities:Managing multiple recruitment projects simultaneously.Developing and implementing...


  • Norwich, Norfolk, United Kingdom CV-Library Full time

    This exciting opportunity is available at Cup-O-T: Wellness and Therapy Services, where we provide accessible, creative, evidence-based mental health support and training to empower communities, young people, and families. As a member of our team, you will have the opportunity to make a positive impact on the lives of those we serve.As a Training Programme...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Service Service Employment Agency Limited is seeking a talented Benefits Management Consultant to join their Norwich team.Job OverviewThe successful candidate will be responsible for managing employee benefits schemes, ensuring compliance with regulatory requirements and delivering exceptional customer service.Key ResponsibilitiesManage annual renewal and...