Customer Service Consultant
5 days ago
R13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence.
This is a full-time, permanent position, working 40 hours per week on an 8-4:30/9-5:30 rota. The offered salary for this position is £25,056 per annum.
The company
Offering a broad range of high-quality products, this reputable retailer has over 20 stores across the UK and an established online presence. They pride themselves in creating a positive and engaging working environment for their employees, appreciate the importance of a work life balance and encourage employees to take an active role in shaping the direction of the business.
The day to day
* Handling a high-volume incoming calls, emails and live chats from customers.
* Processing customer orders via our bespoke online system.
* Successfully handling customer complaints by establishing the nature of their contact and collecting all required information.
* Inputting new customer queries and complaints onto the CRM system, including information regarding the nature of the query/complaint, placing this into the workflow based on urgency.
* Collecting enquires and complaints from a shared inbox, allocating workload appropriately.
* Liaising with internal departments and third parties to gather required information.
* Resolving outstanding customer queries on a same day basis.
* Updating CRM systems with progress updates on customer enquiries and complaints.
You will have/be
* Previous experience and passion for delivering excellent levels of customer service as this is very important for the brand.
* Previous complaints handling experience (telephone based or face to face) within an office/retail-based environment.
* The ability to manage and successfully resolve complex customer queries/complaints in a timely and effective manner.
* The ability to remain calm, empathetic and patient with customers who are dissatisfied with an element of service or product.
* A confident communicator and able to handle difficult situations.
* Strong organisational skills coupled with the ability to prioritise workload effectively.
How to apply
To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Managing Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful
-
Customer Service Advisor
3 days ago
Norwich, United Kingdom Service Service Full timeWe are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers. The small but busy team of customer service advisors provide customer support to 20 +...
-
Customer Service Representative
23 hours ago
Norwich, United Kingdom Service Service Full timeMy client are a local home, motor and travel insurance broking boutique, offering customers their expertise in providing the best quotes for their insurance requirements. My client is looking for a new member of staff to join their existing close knit team, based just outside of the centre of Norwich. Job summary To provide customers with a welcoming,...
-
Senior Financial Services Consultant
1 month ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob DescriptionWe are seeking a highly skilled Senior Financial Services Consultant to join our team at Service Service Employment Agency Limited. As a Senior Financial Services Consultant, you will be responsible for providing administration and general support to an Employee Benefits Consultant in the day-to-day running of client accounts across a range of...
-
Customer Consultant
6 months ago
Norwich, United Kingdom SLM Group Full timeAn exciting opportunity has arisen for an enthusiastic and ambitious **Customer Consultant** at Toyota Norwich! - **Salary**: £42,000 OTE - **SLM Group Benefit Package**: - **Length**: Full Time/Permanent - **Role**: Customer Consultant - **Location**: SLM Toyota Norwich We are looking for someone enthusiastic and motivated to join our SLM Toyota Norwich...
-
Customer Service Consultant
3 days ago
Norwich, United Kingdom R13 Recruitment Full timeR13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a full-time, permanent...
-
Benefits Consultant
1 week ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeJob DescriptionWe are seeking a highly skilled Benefits Consultant to join our team at Service Service Employment Agency Limited. In this role, you will be responsible for providing administration and general support to an Employee Benefits Consultant in the day-to-day running of client accounts across a range of products and services.You will ensure the...
-
Field Service Engineer
3 days ago
Norwich, United Kingdom Service Service Full timeA very exciting opportunity has arisen for a Field Service Engineer to join a leading engineering organisation based in Norwich. This business develops cutting edge technology in a fascinating sector. In this role, you will be working on-site at customer locations, both in the UK and abroad, either on your own or leading a small team. After completion of...
-
Field Service Engineer
3 weeks ago
Norwich, United Kingdom Service Service Full timeA very exciting opportunity has arisen for a Field Service Engineer to join a leading engineering organisation based in Norwich. This business develops cutting edge technology in a fascinating sector.In this role, you will be working on-site at customer locations, both in the UK and abroad, either on your own or leading a small team. After completion of...
-
Part-Time Customer Service Consultant
3 days ago
Norwich, United Kingdom R13 Recruitment Full timeR13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a part-time, permanent...
-
Part-Time Customer Service Consultant
5 days ago
Norwich, United Kingdom CV-Library Full timeR13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a part-time, permanent...
-
Trainee Client Services Administrator
6 months ago
Norwich, United Kingdom Service Service Full timeMy client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. **Role purpose** To support the Financial Planning Partners by providing back-office support where required, whilst...
-
Customer Onboarding Consultant
6 months ago
Norwich, United Kingdom Epos Now Full time**Job title**:Customer Onboarding Consultant **Company location**:Norwich, Norfolk **Shift pattern**:Monday - Friday 9am - 6pm (occasional weekends) **Salary**:£21,760.00 - £23,000 plus bonuses **About the company**: Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based...
-
Customer Implementation Consultant
6 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Implementation Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: From £21,760 (can progress base salary to £25,700) with uncapped commission. **Working hours**:Full-time, Monday - Friday, 8pm to 5pm. **About the job**: As a customer...
-
Customer Support Consultant
5 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £23,795.00 (and scaling to £27,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...
-
Customer Support Consultant
6 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...
-
Customer Support Consultant
6 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Support Consultant - Arabic Speaking **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:Mon - Fri | 9am - 6pm, some weekends **About the job**: To ensure staff...
-
Customer Support Consultant
6 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...
-
Financial Services Coordinator
1 week ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeKey ResponsibilitiesThe primary responsibilities of this Employee Benefits Specialist role include:Providing administrative support to Employee Benefits Consultants in the day-to-day running of client accountsEnsuring the timely delivery of employee benefits scheme processing for all pensions, group risk, business protection, and other...
-
Conveyancing Executive
3 days ago
Norwich, United Kingdom Service Service Full timeMy client is expanding and are looking for an experienced conveyancer to join their dynamic and busy team. Monday to Friday full time Norwich/hybrid Salary is negotiable and depends on skills and experience Role Description You will be responsible for legal document preparation, communication with clients, handling legal issues related to property...
-
Customer Implementation Consultant
6 months ago
Norwich, United Kingdom Epos Now Full time**About the job**: As a customer service onboarding consultant, you will be setting up new customers and supporting them during their first month with us. As many of these customers are based in the Spain, you will be working from 8pm to 5pm to suit this timezone. A positive and confident communicator with an excellent telephone manner, you will be the...