Customer Support Consultant
7 months ago
Job title: Customer Support Consultant.
Location: UK, Norwich.
Company: Epos Now.
**Salary**: Starting at £21,750 - £23,250 DOE
Working hours: See shift patterns below.
About the job:
What will you do?
- Achieve your targets for revenue and customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM. Deliver exceptional customer service
What do you get in return?
- Earn uncapped commission pay on top of your salary.
- Career progression opportunities - our philosophy is to promote internally.
- Company bonus scheme.
- 24/7 access to a health and well-being online centre, with private medical and dental schemes.
- Exclusive retail, restaurants and travel discounts.
- Collaborative company culture with regular team building events.
- Company pension.
- 20 days annual leave (increasing a day each year), plus bank holidays. Free onsite parking at Norwich office.
What do you need to apply?
- Be proactive - you must be driven to succeed and hit your targets (Essential)
- Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
- Excellent communication skills across all mediums. (Essential)
- Resilience to bounce back from unhappy customers. (Essential) Empathy for customers and the ability to remain calm and professional. (Essential)
- Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
- At least 1 year’s experience in hospitality, retail or contact centre work. (Desirable) A Level educated or similar
Why EposNow
Epos Now is a market-leading fintech business with an international presence (71 countries and counting). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us
What are the next steps?
-
Customer Consultant
7 months ago
Norwich, United Kingdom SLM Group Full timeAn exciting opportunity has arisen for an enthusiastic and ambitious **Customer Consultant** at Toyota Norwich! - **Salary**: £42,000 OTE - **SLM Group Benefit Package**: - **Length**: Full Time/Permanent - **Role**: Customer Consultant - **Location**: SLM Toyota Norwich We are looking for someone enthusiastic and motivated to join our SLM Toyota Norwich...
-
Customer Support Consultant
7 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...
-
Customer Support Consultant
7 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...
-
Trainee Customer Consultant
7 months ago
Norwich, United Kingdom SLM Group Ltd. Full timeAn exciting opportunity has arisen for an enthusiastic and ambitious **Trainee Customer Consultant** at Toyota Norwich! - **Location**: Toyota Norwich - **Role**: Trainee Customer Consultant - **Length**: Full Time/Permanent - **Salary**: Competitive/Attractive We are looking for someone with a passion for providing great customer experience to join our...
-
Customer Support Consultant Uk
2 weeks ago
Norwich, United Kingdom Epos Now Full time**Job title**:Customer Support Consultant. **Location**:UK, Norwich. **Company**:Epos Now. **Salary**:From £19,760 - £21,650 depending on experience, (scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our customers across different countries (including...
-
Graduate Customer Support Consultant
7 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Support Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: Starting at £21,750 (and scaling to £25,000) with uncapped commission. **Working hours**:See shift patterns below. **About the job**: To ensure staff coverage to help all our...
-
Customer Engagement Consultant
2 weeks ago
Norwich, Norfolk, United Kingdom CITRUS CONNECT LTD Full timeCitrus Connect Ltd is a dynamic and forward-thinking company that's dedicated to delivering exceptional window dressings to homes nationwide. We're seeking a skilled Customer Engagement Consultant to join our team.The estimated salary for this role is around £38,000 - £43,000 per annum, based on experience.About the Role:As a Customer Engagement...
-
Consultancy Support Coordinator
2 weeks ago
Norwich, United Kingdom Cornwall Insight Full timeCornwall Insight is a leader in research, analysis, consulting, and training in the energy markets, and we are seeking an experienced Consultancy Support Coordinator to join our GB consultancy team. **The position**: The Consultancy Support Coordinator will support the functioning of the consulting teams by managing credentials, maintaining an up-to-date...
-
Customer Support Consultant
2 weeks ago
Norwich, United Kingdom Epos Now Full timeEpos Now is a cutting-edge cloud based business operating within the payments and POS space empowered by a global workforce supporting consumers across over 71 countries. Our passion continues to deliver exponential growth, as we continue to deliver our vision “to make Commerce accessible for everyone.” Customer Success is the foundation of a...
-
Customer Implementation Consultant
7 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Implementation Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: From £21,760 (can progress base salary to £25,700) with uncapped commission. **Working hours**:Full-time, Monday - Friday, 8pm to 5pm. **About the job**: As a customer...
-
Customer Consultant ~ Retail Automotive
2 weeks ago
Norwich, United Kingdom Prima Ardelle > Motor & Automotive > East Anglia Full time**CUSTOMER CONSULTANT ~ AWARD-WINNING RETAILER** **ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?** **DO YOU ENJOY MAKING THE CUSTOMER SMILE?** **COMPETITIVE SALARY AND CAREER DEVELOPMENT PATH** Our customer is a **family-run business **founded over sixty ago and today it continues to represent...
-
Customer Service Consultant
2 weeks ago
Norwich, United Kingdom abbotFox Full timeabbotFox is known for doing things differently, deliberately challenging tradition and is focused on creating and maintaining the very best possible experience for all of our customers. Our Customer Service Consultants are the initial point of contact at abbotFox and are therefore responsible for creating a positive first impression to a wide variety of...
-
Customer Support Consultant
7 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? Are you a recent graduate who is ready to start a career with a market-leading international technology company? All great companies start with great customer service and at Epos Now we are no different. We are doing some exciting things and can offer you an exciting career. You will...
-
Customer Experience Consultant
7 months ago
Norwich, United Kingdom Aviva Full timeCustomer Experience Consultant **Salary**: £25,000 to £37,500 In this role you will be a part of the Retail team that is focused on delivering great customer and commercial outcomes across our General Insurance retail products (Aviva Direct, Aviva Online, QMH and GA) across the direct and price comparison websites. The team are accountable for the...
-
Customer Account Executive
2 weeks ago
Norwich, United Kingdom Reed Business Support Full timeAre you experienced within Account Management and Customer Service? Seeking a new role? Look no further! Our client is seeking a Customer Account Executive to join their global team. You will provide excellent communicative customer service to their customers. Understanding their products to support increase wallet share. Managing stock levels, orders and...
-
Customer Service Consultant
2 months ago
Norwich, United Kingdom R13 Recruitment Full timeR13 are working in collaboration with a leading retailer in their search for a Customer Service Consultant to join their dedicated team based in North Norfolk. The main purpose of your role will be to effectively manage and resolve customer queries/complaints whilst maintaining the highest level of customer excellence. This is a full-time, permanent...
-
Customer Manager
2 weeks ago
Norwich, United Kingdom Reed Business Support Full timeWe are recruiting for an excellent opportunity for our client based in Norwich who are looking for someone with excellent customer management skills. The role can be based anywhere in Norfolk or Suffolk as you can work from any office and the company offersagile working. Hours are 37 per week. Our client are looking for someone with Customer Engagement...
-
Customer Support Onboarding Advisor
7 months ago
Norwich, United Kingdom Epos Now Full timeReady to start a career with a market-leading international company? **Job title**: Customer Onboarding Consultant. **Location**:UK, Norwich. **Company**: Epos Now. **Salary**: From £21,760 with uncapped commission. **Working hours**:Full-time, Monday - Friday | 9am to 6pm. **About the job**: As a customer service onboarding consultant, you will be...
-
Customer Implementation Consultant
7 months ago
Norwich, United Kingdom Epos Now Full time**About the job**: As a customer service onboarding consultant, you will be setting up new customers and supporting them during their first month with us. As many of these customers are based in the Spain, you will be working from 8pm to 5pm to suit this timezone. A positive and confident communicator with an excellent telephone manner, you will be the...
-
Customer Support Consultant Uk
7 months ago
Norwich, United Kingdom Epos Now Full time**About the job**: **What will you do?** - Achieve your targets for customer satisfaction. - Nurture meaningful customer relationships. - Accurately record all information in the CRM. Deliver exceptional customer service! **What do you get in return?** - Earn bonus on top of your salary. - Career progression opportunities - our philosophy is to promote...