Customer Service Advisor X 4
1 week ago
**Do you have Customer Service experience?**
**Are you looking for a customer focused role where you can help others?**
Our client is an established and successful debt recovery company based in Croydon, who work with several leading organisations including the Public Sector to help them manage their outstanding debts and manage overdue accounts. They are passionate aboutproviding customer in arrears with a professional and compassionate experience whilst meeting their clients’ expectations.
You will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. This is a rewarding position as you will be able to assist customers with a simple query or be required to handle a more complexsituation to find a suitable solution to support and resolve their financial difficulties. This is a varied and interactive role where no two days are the same. You will be joining a supportive team of Advisors who are guided, trained, and developed to beable to represent multiple clients.
**Starting Salary: £20,000**plus monthly bonus of up to £200.
**Location**: Croydon, with the opportunity for the role to go hybrid or fully remote after the probation period of 3 months
**Who will suit this role?**
- Ability to solve problems and deal with customers who are experiencing financial difficulties
- Confident in overcoming customer objections and sometimes having challenging conversations
- Demonstrate effective questioning and negotiation skills
- Highly organised and possess strong planning skills
- Ability to remain calm when under pressure
- Confident communicator with effective verbal, written and listening skills
- Processing payment transactions and establishing repayment plans and timelines
- Confident decision maker who pays close attention to detail
- Show empathy towards customers circumstances where appropriate
**Benefits include**: 23 days holiday per annum, plus bank holidays, Pension contribution; contribution of 4% with an employer matched contribution, Simply Health with EAP - employee assistance programme, cycle to work scheme monthly incentives.
**Hours during 5 weeks training**: Monday to Friday 9.00am to 5.00pm
**Working hours**: The department is open from 8.30am to 7.00pm Monday to Thursday and 8.30am to 6.30pm on Fridays. There is a semi shift rota working 37.5 hours a week.
**For your information**:
*Interested? Please send your CV in as a Word format only
**Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee**
**Keywords**: Good telephone manners, financial skills services, debt collection, arrears management, call centre, negotiation skills
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