Customer Service Advisor
6 days ago
**Company Description**
Join us on our journey as we aim to be the UK’s leader in sustainable delivery, whilst ensuring our customers continue to receive a world class service.
You will be in a busy and fast paced business that can offer you great benefits and plenty of opportunities to progress your career
Working in a safe, supportive and friendly environment, you are trusted to do your job well and meet the high standards expected from the team, enjoying working as part of a team and putting smiles on each and every one of our customers' faces.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.
When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
We understand the needs of our employees so we offer stability through permanent contracts, guaranteed hours and the ability to increase your earnings with overtime paid at premium rates. You can plan ahead whilst also building a career with us.
Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again
- DPD is a Valuable 500 company and a Disability Confident Employer_
Our Site Manager is looking to recruit an experienced and reliable part time Customer Service Advisor (20 hours per week), to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. This role will be based from our Depot in our London South (Croydon) Depot CR0 4XB
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. Our depots operate 7 days a week and you will be required to work some weekends.
You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on;
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
**Qualifications**
About You
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
**Additional Information**
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
**Job Types**: Part-time, Permanent
Schedule:
- Day shift
- Weekend availability
-
Customer Service Advisor
4 days ago
Croydon, United Kingdom Reed Business Support Full time**Customer Service Advisor Required - £22'000 - £25'000** We are currently recruiting for an experienced customer service advisor with the below skills: - Experience providing top level customer service - High communication skills - Must be able to commute into office in Bromley - Good IT skills
-
Customer Service Advisor
2 days ago
Croydon, Greater London, United Kingdom BMW Group Retail Full timeWe are seeking an enthusiastic and customer-focused individual to join our BMW Group Retail team as a Customer Service Advisor. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care.The successful candidate will have the opportunity to...
-
Customer Service Advisor
1 week ago
Croydon, United Kingdom Northgate Vehicle Hire Full time**Salary**: £26,039 pa **Weekly Hours**: 42.5 hours per week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Advisor** you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles...
-
Customer Services Advisor
7 months ago
Croydon, United Kingdom ccha Full time**Do you want to be part of a caring, forward thinking team who make a difference? Join us as our** **Customer Services Advisor** 35 hours per week **Salary**: £28,000.00 Interviews: 8 and 10 March At ccha, we are committed to ‘delivering on our promises’, providing a high-quality service to residents. As a small housing association with big goals,...
-
Customer Service Advisor
5 months ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£25,642** p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work...
-
Customer Service Advisor
5 days ago
Croydon, United Kingdom MM Staffing Solutions Full timeWe are looking for a number of customer service advisors for our logistics client based in Croydon. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...
-
Customer Service Advisor
6 days ago
Croydon, United Kingdom Towergate Insurance Full time**The Company** With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future - join us for the journey...
-
Customer Service Advisor
5 days ago
Croydon, United Kingdom Berry Recruitment Full timeDue to growth, one of our clients based in Croydon are looking to expand there team over the Christmas period. They are looking for a Customer Service Advisor to support there already busy office on a temporary basis to cover holidays and increase in demand,Working in a very busy call centre **Your responsibilities will** - Customer Service - Managing...
-
Customer Service Advisor
2 days ago
Croydon, United Kingdom James Mitchell Full timeThis is a great opportunity for an experienced Customer Service Advisor to join a UK-leading Access Equipment Company, located in the Croydon area. The business are specialists in the supply of Access Equipment from their busy distribution centre, and with a multimillion-pound turnover are leaders in their field. The company offer a high level of staff...
-
Customer Service Advisor
7 months ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£23,400 p/a plus generous quarterly bonus.** Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work Monday...
-
Customer Service Advisor
3 weeks ago
Croydon, United Kingdom Gravity Recruit Full timeCustomer Service Advisor (6month Contract) Croydon Our client is one of the fastest growing companies in the UK in their field. They are currently looking for a Customer Service Advisor to join the team in their Croydon branch for a 6 Month contract to cover Maternity leave. Job Purpose: To guarantee their customers an excellent level of service whilst...
-
Customer Service Advisor
8 hours ago
Croydon, United Kingdom Gravity Recruit Full timeCustomer Service Advisor (6month Contract) Croydon Our client is one of the fastest growing companies in the UK in their field. They are currently looking for a Customer Service Advisor to join the team in their Croydon branch for a 6 Month contract to cover Maternity leave. Job Purpose: To guarantee their customers an excellent level of service whilst at...
-
Customer Service Advisor
1 week ago
Croydon, United Kingdom DPD Group UK Full timeCompany Description DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry. **Job Description**: Our Site Manager is...
-
Customer Service Advisor
6 days ago
Croydon, United Kingdom Towergate Insurance Full time**The Vacancy** Our Customer Service Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, ensuring we understand their needs. We provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by...
-
Service Advisor
1 month ago
Croydon, United Kingdom CV-Library Full timeBODYSHOP CUSTOMER SERVICE ADVISOR Customer Service Advisor Details: Basic Salary:£28,000 - £30,000 Hours:Monday to Friday 8am - 5pm Location:Croydon New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body Shop Manager, the main purpose of...
-
Customer Service Advisor
7 months ago
Croydon, United Kingdom The Ardonagh Group Full time**Customer Service Advisor - Croydon** **£23,300 p/a plus generous monthly bonus.** Work in Retail or Hospitality? Are you **fed up with long hour weeks** or late weekend shifts? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and...
-
Customer Service Advisor
7 months ago
Croydon, United Kingdom GLL Full timeGLL is looking for a Part-Time Customer Service Advisor at Thornton Heath Leisure Centre in Croydon. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. Our Customer Service Advisors respond to enquiries converting them into...
-
Service Advisor
3 weeks ago
Croydon, United Kingdom Perfect Placement Full timeService Advisor Hours: Monday to Friday, 8:00am - 6:00pm, with Saturdays on a 1-in-3 rota basis. Salary: Competitive basic salary of up to £33,000 p.a., depending on experience. Bonus: Uncapped bonus opportunities on upselling, offering an OTE of up to £44,000 p.a. Benefits: 20 days’ holiday plus bank holidays. Full-time, Permanent PAYE contract. Career...
-
Service Advisor
1 week ago
Croydon, United Kingdom Perfect Placement Full timeService Advisor Hours: Monday to Friday, 8:00am - 6:00pm, with Saturdays on a 1-in-3 rota basis. Salary: Competitive basic salary of up to £33,000 p.a., depending on experience. Bonus: Uncapped bonus opportunities on upselling, offering an OTE of up to £44,000 p.a. Benefits: 20 days’ holiday plus bank holidays. Full-time, Permanent PAYE contract. Career...
-
Service Advisor
3 weeks ago
Croydon, United Kingdom CV-Library Full timeService Advisor Hours: Monday to Friday, 8:00am - 6:00pm, with Saturdays on a 1-in-3 rota basis. Salary: Competitive basic salary of up to £33,000 p.a., depending on experience. Bonus: Uncapped bonus opportunities on upselling, offering an OTE of up to £44,000 p.a. Benefits: 20 days’ holiday plus bank holidays. Full-time, Permanent PAYE...
