Customer Service Advisor

2 days ago


Croydon, Greater London, United Kingdom BMW Group Retail Full time

We are seeking an enthusiastic and customer-focused individual to join our BMW Group Retail team as a Customer Service Advisor. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care.

The successful candidate will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers, delivering outstanding customer service and representing the high standards and reputation of the BMW brand.

This role requires excellent interpersonal skills, the ability to build rapport with customers, and a strong desire to provide the highest level of customer service. You will also need to have good organisational and communication skills, as well as the ability to work effectively as part of a team in a busy service department.

The salary for this position is approximately £25,000-£30,000 per annum, depending on experience.

As a Customer Service Advisor, your duties will include:

  1. Working face-to-face with customers within the Retailer
  2. Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
  3. Estimating time and costs associated with vehicle services and repairs
  4. Handling and responding to customer complaints
  5. Interpreting initial customer concerns and liaising with the vehicle technicians
  6. Liaising with customers and keeping them updated on any additional work that may be required
  7. Tracking customer vehicles through the workshop during service and repair
  8. Advising customers on how to solve problems with their vehicles

All Aftersales Customer Service (Service Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training.



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