Customer Service Centre Manager
2 days ago
Croydon Council is seeking an experienced leader to manage a team of Customer Service Advisors in our dedicated housing customer contact centre. As a Team Leader, you will play a crucial role in delivering exceptional customer service and resolving customer complaints.
Key responsibilities include:
- Supporting Advisors with complex or challenging enquiries through coaching or direct interventions
- Developing the capability of Advisors through coaching and training interventions
- Using management information to target aspects of service improvement
- Identifying needs for development/improvement through performance monitoring
About You
- You will have experience working in a fast-paced customer service contact centre environment
- Strong organisational, planning, and analytical skills are essential
The successful candidate will be rewarded with a salary of approximately £35,000 per annum, plus benefits. Croydon Council offers a dynamic and inclusive work environment, where you can make a real difference to the lives of our residents.
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Customer Service Centre Manager
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Customer Service Manager
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Croydon, Greater London, United Kingdom Your Croydon Full timeCroydon Council is a forward-thinking local authority that aims to create great homes, places, and communities for its residents. As a Customer Service Manager at Your Croydon, you will lead a team of advisors who provide excellent service to customers with housing-related enquiries.The role involves providing first-time resolutions and coaching the team to...
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Customer Service Specialist
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Housing Customer Support Lead
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Protective Services Associate
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Customer Service Representative
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Customer Service Representative in London
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Exam Centre Support Assistants in South London
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