Customer Service Advisor

2 days ago


Croydon, United Kingdom Towergate Insurance Full time

**The Company**

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future - join us for the journey and make your mark on the local community.

The role will provide broking services to new and existing customers over the phone and via the web.

**Key Role Accountabilities**:
Provide broking and administrative services to customers both over the phone and via digital channels
- Providing advice and information to customers in line with competence
- Meet performance metrics as required by the business
- Compliance with all regulatory requirements
- Meet all requirements of the control environment to protect against financial crime and actively minimise debt exposure
- Build positive relationships with customers and Insurers and external stakeholders as required
- Take personal responsibility for own development and ensuring knowledge and expertise is kept up to date
- Adheres to all company policies, procedures and business ethics codes

**Qualifications & Experience**:
**Desirable**
- Experience within a customer orientated environment
- Experience of meeting financial, operational, service and quality KPI’s within a volume processing/sales environment
- Experience of working within a regulated financial services environment
- Experience in Insurance Broking
- Cert CII qualification preferable
- Contact Centre experience

**Person Specification**:

- Strong customer focus
- Team player
- Performance and KPI driven
- Self motivated and able to work quickly and accurately under pressure
- Ability to learn and work with new processes and systems.
- Adaptability, ability to embrace and respond positively to change.
- Attention to detail
- Good numeracy and communication skills.
- IT literate

**The Vacancy**

Towergate Insurance Brokers provide over 200 specialist policies from nearly 100 offices across the UK. From businesses, properties, passions, and most things in between, our advisors work together with the UK’s leading insurers to provide expert advice. We engage with and speak the language of our customers, providing competitive protection that best suits their needs.

When you join us you will play your part, ensuing we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed.

**Our culture and values**:
Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners.

We recruit people who share those values.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Life insurance
- Referral programme
- Store discounts
- Wellness programmes

Schedule:

- Day shift

Ability to commute/relocate:

- Croydon, CR0 2RD: reliably commute or plan to relocate before starting work (required)

Reference ID: ARDOD771759



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