Customer Service Advisor X 2
5 days ago
**Are you available for immediate temp work for at least 8 weeks?**
**Do you have Customer Service experience within an office / call centre environment?**
This is a fantastic opportunity to gain some work experience within this global business based in central **Croydon**. Due to an increase in workload, our client is looking to secure **2 x Customer Service Advisors** on a **temporary** basis to support the rest of the team during this exceptionally busy period.
**Start**:ASAP for 2 months minimum
**Hours**:35 hours per week, Monday to Friday (weekend work will also be on offer) 9am to 5pm
**Rate of pay**:£12.00 per hour
**Interested? Here’s more**:
Our client is one of the UK’s leading Medical Assistance providers and due to the busy summer period, are looking to recruit **2 x Medical Assistance Coordinators** to join the team.
Taking the initial customer call, responding to basic queries and forwarding onto relevant teams to ensure the customer is dealt with accordingly.
**What will your working week be like?**
- Handling incoming customer assistance calls daily in a helpful, friendly, polite and professional way. You could be liaising with clinics, GPs, customers or their relatives.
- To provide proactive solutions to our customers in line with our client’s expectations.
- Escalate high profile cases or contentious issues to the right Manager as soon as possible.
**Do you have the required skills to be considered?**
- Good standard of general education.
- English Language GCSE pass or equivalent
- Genuine desire to provide a high level of customer service
- The ability to effectively manage multiple cases
- Excellent telephone communication
- PC literate
- Good worldwide geographical knowledge
- Proven experience of providing a quality customer service within a pressurised environment
- You should be a great communicator and be able to get on with people
- You need to be flexible, proactive and think on your feet
For your information
*Interested? Please send your CV in as a Word format only
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