Customer Experience Advisor

5 months ago

Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

LeoVegas is where the lions play and work A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award

**Let’s create the world's greatest iGaming experience**

LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”.

LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.

Due to our continued growth, we’re now looking for a Customer Experience Advisor to join our high performing team.

**“But I have never worked in customer service before”**:

- We’ve got your back We offer extensive training programmes to all new starters to give you the best possible start.

**“I don’t know the first thing about iGaming”**:

- That’s okay, most people who join us don’t. We will teach you everything there is to know, but it helps if you have a curious mindset.

**Your areas of knowledge and expertise**:
**Language**: Supporting the Dutch speaking market means you need to be fluent in both writing and speaking in Dutch.

Our company language is English. We have employees from over 50 nationalities working with us, so English is spoken in many accents so there’s no need to be self-conscious

**Experience**: You have worked in some type of customer facing role, maybe within customer support, but it could also be in a restaurant, café or store.

The nature of our business is high paced, so we hope you enjoy working efficiently and can power through during challenging times.

**Flexibility**: Customer Experience Advisors at LeoVegas work on a shift schedule that is set well in advance, but certain flexibility is necessary,

**Our Culture**:
**As our company working language is English so we'd like to see your CV in English please**

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation.

We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

**Hybrid working**:
At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office on Mondays, and encourage a further day of office working with your team.

**Benefits**
- A culture and working environment that will allow you reach your full potential;
- Hybrid working policy plus the opportunity to ‘Work From any eligible country” for 4 weeks in each year;
- 28 days holiday a year, plus (8) public and bank holidays in England;
- Matched pension contributions up to 6% employee, 6% employer;
- BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments;
- An unrivalled Family Leave Policy;
- An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (we’re feeders, sorry diets);
- Regular team and office socials during the day and after work;
- Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us

**There’s more Upon successful completion of your probation**:

- Cycle to work scheme
- £250 a year Health and Wellbeing allowance

  • Customer Experience Advisor

    5 months ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Experience Advisor Position! - Working for a reputable business with excellent prospects! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Experience Position in Newcastle to work for a reputable business within the Property Sector! This would be an excellent opportunity for...

  • Customer Experience Advisor

    5 months ago

    Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

    LeoVegas is where the lions play and work! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride -...

  • Customer Experience Advisor

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom LeoVegas UK Limited Full time

    ABOUT THE ROLE Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers. As a Customer Experience Advisor, you'll be at the heart of the...

  • Customer Service Call Centre Agent

    5 months ago

    Newcastle upon Tyne, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Company perks - Safe work environment Job Description: Customer Service Call Center Representative **Responsibilities**: - Answer incoming...

  • Customer Experience Advisor

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom LeoVegas UK Limited Full time

    ABOUT THE ROLEAre you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.As a Customer Experience Advisor, you'll be at the heart of the...

  • Customer Experience Liaison

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Advisor. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers.Key ResponsibilitiesEngage with customers via various communication channels to resolve queries and concernsProvide...

  • Customer Advisor

    5 months ago

    Newcastle upon Tyne, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Pavers team in Boundary Mill, Shiremoor, Newcastle on a 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people...

  • Customer Experience Ambassador

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full time

    Job OverviewWe are seeking a talented Customer Service Advisor to join our vibrant team at LeoVegas UK Limited. This is an excellent opportunity for enthusiastic individuals who want to deliver exceptional customer experiences.

  • Advisor services

    4 weeks ago

    Newcastle upon Tyne, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time €12 - €15

    Customer Services Advisor +Customer Services experience +Experience resolving customer complaints +Inputting information into databases They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of...

  • Customer Experience Advisor

    5 months ago

    Newcastle upon Tyne, United Kingdom LeoVegas UK Full time

    LeoVegas is where the lions play and work! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride -...

  • Customer Services Advisor

    1 month ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Customer Services Advisor +6 months + +On site working in Newcastle +£12-£15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their...

  • Customer Service Advisor

    5 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • Customer Services Advisor

    1 month ago

    Newcastle upon Tyne, United Kingdom CBS Butler Full time

    Job DescriptionCustomer Services Advisor+6 months ++On site working in Newcastle +£12-£15 phSkills:+Customer Services experience+Excellent communication skills+Experience resolving customer complaints+Inputting information into databasesOur client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending...

  • Customer Service Advisor

    5 months ago

    Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...

  • Customer Service Advisor

    5 months ago

    Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...

  • Customer Services Advisor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Customer Services Advisor+6 months ++On site working in Newcastle +£12-£15 phSkills:+Customer Services experience+Excellent communication skills+Experience resolving customer complaints+Inputting information into databasesOur client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They...

  • Customer Service Advisor

    6 months ago

    Newcastle upon Tyne, United Kingdom Digby Morgan Full time

    summary - _ newcastle upon tyne, north east_ - _ £13.00 - £17.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1219527 - job details Customer Service Representative / Advisor £13.00 to £17.00 per hour 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative /...

  • Aftersales Customer Advisor

    5 months ago

    Newcastle upon Tyne, United Kingdom Lookers Full time

    Overview Lookers Newcastle Customer Contact Centre Salary: £22,000 with an OTE of £30,000 Working Hours: 40 hours Here at Lookers Newcastle Customer Contact Centre, we are looking for candidates with sales and customer service experience to join our friendly team. You will use your experience to put your talents to the test to provide our...

  • Customer Service Advisor

    5 months ago

    Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time

    Due to incredible growth, we are looking for Customer Service Advisors to work with one of the Biggest Banking Organisation in the UK. Customer Service Advisor - Based at Newcastle Upon Tyne office. Permanent - Full Time Monday to Friday 8am - 8pm, Saturday 08:30am - 5:00pm. As a Banking Customer Service Advisor you have our customers interests are at...

  • Customer Experience Specialist

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full time

    Job DescriptionAbout the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued customers via email and other communication channels.Key Responsibilities:Engage with customers to resolve...