Customer Service Team Leader

7 months ago

Normanton, United Kingdom Blueleaf Full time

Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Team Leader to join our Customer Service team in our Castleford location.

This is a permanent full time role, working 40 hours a week, Monday to Friday, with typical working hours from 8am to 4:30pm. Immediate start is available.

**About Blueleaf**

At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'.

With over 30-years’ experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents. We want to be the best at what we do which is why we focus on expertise and excellence, and a 'Blueleafer' embodies consideration, responsibility, humour, teamwork and honesty no matter what job they are doing.

Blueleaf is an equal opportunities employer.

**Your day to day responsibilities**:

- Day to day management of the customer service team and their activities ensuring individuals and team align with the company values.
- Communicate effectively with team members, ensuring the delivery of business information.
- Analyse individual team performance through agreed metrics and feedback through 1-2-1 meetings, always seeking continuous improvement.
- Develop and coach individuals to deliver outstanding customer service.
- Communication and collaboration between sales teams, purchasing and operations to improve the customer experience. Manage holidays and absence.

**Skills & Experience**
- Customer fixation by actively seeking to understand customer requirements and business operations.
- Anticipates request for solutions based on well-developed relationships.
- Interpersonal skills with ability to communicate at all levels and backgrounds and understands concerns, feelings and reactions of others.
- Planning and organising self to accomplish specific goals.
- Problem solving with a willingness to make decisions once analysed making judgment on the best solution to a problem or situation.
- Strong Team player willing to participate as a full member.
- Leadership using appropriate interpersonal styles and methods to inspire, guide individuals or groups towards goal achievement.
- Delegation skills by utilising the team effectively, allocating decision making and other responsibilities to the appropriate team member.
- Commercial awareness: a business attitude and business sense that is reflected in every decision and action.
- A positive attitude and mindset, working well as part of a team and being an excellent team player, exuding positivity even through tough times.

**What will we offer?**

We will offer an attractive salary of £34,008 per annum, and 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an Employee Assistance Program.

**Location**

This role is located at our Castleford office in West Yorkshire.

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